DC Department of Human Resources
Program Assistant
DC Department of Human Resources, Washington, District of Columbia, us, 20022
There is only one city in the country that can say it is the Nation’s Capital – Washington, D.C. The Metropolitan Police Department is the premiere law enforcement organization in the city, serving over 22 million visitors a year with a diverse and professional workforce. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees.
The Metropolitan Police Department (MPD) offers an attractive benefits package, including competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, a strong retirement benefit and savings options. Employees are eligible for an employer contributed 401a plan after one year of employment, plus discounts on wireless carriers, gym memberships, amusement park tickets, and more. Additional information can be found at: DCHR Benefits.
This position is located in MPD, Organizational Culture and Wellness Bureau (OCWB), Human Resources Management Division (HRMD). The purpose of the Program Assistant is to provide administrative and technical support for programs related to leave administration, performance management, employee relations, awards and recognition, and other HR functions. The position ensures compliance with policies and regulations, maintains accurate records, and assists HR staff with program implementation and employee services. The incumbent provides support in other leave program areas such as FMLA, PFL, ADA, WC, and related HR programs. Work activities typically support multiple projects and people and contribute to one or more programs.
Responsibilities
Work directly with the Manager and Program Coordinators to provide administrative support in ADA, FMLA, Worker’s Compensation, Paid Family Leave, Performance Management, Discipline Appeals, Awards and Recognition and other related programs. Provide administrative support for leave programs; track employee leave requests and perform diverse administrative tasks, evaluate HR programs, respond to routine inquiries from employees, supervisors, and managers, escalate complex matters to HR specialists or supervisors, and track workers’ compensation, performance management, awards and recognition, and related programs. Assist the supervisor and employees in the unit with day-to-day operations of the office. Perform a range of routine and varying assignments to support management efforts to evaluate, administer, and improve efficiency and productivity of division and leave programs, performance management, and awards and recognition programs. Prepare complex and sensitive correspondence in assigned areas. Peer review submitted employee documents and the work of program coordinators for accuracy and completeness. Provide administrative support for employee recognition and rewards initiatives, including preparing materials and tracking award nominations, maintaining records of awards distributed, and assisting in coordination of recognition events. Respond to Freshdesk and email inquiries from employees and management regarding leave policies and procedures. Assist in tracking performance evaluations and performance improvement plans to ensure timely completion. Maintain accurate records related to employee development programs, such as training participation and certifications. Assist in tracking and maintaining documentation related to employee relations cases, disciplinary actions, and appeals. Provide administrative support for the preparation of reports, summaries, and correspondence for employee relations matters. Coordinate training logistics, including scheduling sessions, preparing materials, and communicating with participants. Enter, update, and maintain HR data in automated systems, including leave balances, performance records, and training completions. Generate routine reports related to HR functions, such as leave usage, training compliance, and employee recognition activities. Compile, track, and analyze data and assist with analytical studies. Performs other related duties as assigned. Qualifications
Demonstrated knowledge and experience in federal policies and programs, including leave administration, performance management, and employee relations. Knowledge and understanding of privacy, security and confidentiality requirements regarding HRMD files and documents. Ability to maintain accurate records and generate reports. Ability to apply analytical techniques and methods to perform administrative and analytical duties in support of HR operations. Ability to manage multiple priorities and meet deadlines. Proficiency in HRIS systems; knowledge of MS Windows and MS Office (Word, Excel, Access, PowerPoint, Outlook, Teams) and ability to learn agency software. Strong communication and customer service skills. Ability to track employee participation in mandatory training and ensure completion within required timeframes. Skill to maintain records and prepare reports related to compliance with department training requirements. Education
High School Diploma or its equivalent required. Bachelor’s Degree preferred. Work Experience
Applicants must have at least one (1) year of specialized experience equivalent to the CS-08 grade level, or its non-District equivalent, gained from the public or private sector. Specialized experience includes tracking HR program compliance, processing FMLA or workers’ compensation cases, and providing support for employee relations or recognition programs, applying office processes and administrative procedures, communicating both orally and in writing, operating a personal computer and utilizing HR software applications. Work Environment
The work is performed in an office environment. Other Significant Factors
Promotion Potential: No Known Promotion Potential. This position is security sensitive and requires pre-employment and periodic suitability screening and criminal background checks, and may include other checks as applicable (traffic record check, pre-employment drug and alcohol test, consumer credit check, reasonable suspicion, random, return to duty, post-incident tests). A valid motor vehicle operator’s permit is required. The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment and harassment based on protected categories are prohibited. For additional information, see Employee Disclosure & Information for Applicants.
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Work directly with the Manager and Program Coordinators to provide administrative support in ADA, FMLA, Worker’s Compensation, Paid Family Leave, Performance Management, Discipline Appeals, Awards and Recognition and other related programs. Provide administrative support for leave programs; track employee leave requests and perform diverse administrative tasks, evaluate HR programs, respond to routine inquiries from employees, supervisors, and managers, escalate complex matters to HR specialists or supervisors, and track workers’ compensation, performance management, awards and recognition, and related programs. Assist the supervisor and employees in the unit with day-to-day operations of the office. Perform a range of routine and varying assignments to support management efforts to evaluate, administer, and improve efficiency and productivity of division and leave programs, performance management, and awards and recognition programs. Prepare complex and sensitive correspondence in assigned areas. Peer review submitted employee documents and the work of program coordinators for accuracy and completeness. Provide administrative support for employee recognition and rewards initiatives, including preparing materials and tracking award nominations, maintaining records of awards distributed, and assisting in coordination of recognition events. Respond to Freshdesk and email inquiries from employees and management regarding leave policies and procedures. Assist in tracking performance evaluations and performance improvement plans to ensure timely completion. Maintain accurate records related to employee development programs, such as training participation and certifications. Assist in tracking and maintaining documentation related to employee relations cases, disciplinary actions, and appeals. Provide administrative support for the preparation of reports, summaries, and correspondence for employee relations matters. Coordinate training logistics, including scheduling sessions, preparing materials, and communicating with participants. Enter, update, and maintain HR data in automated systems, including leave balances, performance records, and training completions. Generate routine reports related to HR functions, such as leave usage, training compliance, and employee recognition activities. Compile, track, and analyze data and assist with analytical studies. Performs other related duties as assigned. Qualifications
Demonstrated knowledge and experience in federal policies and programs, including leave administration, performance management, and employee relations. Knowledge and understanding of privacy, security and confidentiality requirements regarding HRMD files and documents. Ability to maintain accurate records and generate reports. Ability to apply analytical techniques and methods to perform administrative and analytical duties in support of HR operations. Ability to manage multiple priorities and meet deadlines. Proficiency in HRIS systems; knowledge of MS Windows and MS Office (Word, Excel, Access, PowerPoint, Outlook, Teams) and ability to learn agency software. Strong communication and customer service skills. Ability to track employee participation in mandatory training and ensure completion within required timeframes. Skill to maintain records and prepare reports related to compliance with department training requirements. Education
High School Diploma or its equivalent required. Bachelor’s Degree preferred. Work Experience
Applicants must have at least one (1) year of specialized experience equivalent to the CS-08 grade level, or its non-District equivalent, gained from the public or private sector. Specialized experience includes tracking HR program compliance, processing FMLA or workers’ compensation cases, and providing support for employee relations or recognition programs, applying office processes and administrative procedures, communicating both orally and in writing, operating a personal computer and utilizing HR software applications. Work Environment
The work is performed in an office environment. Other Significant Factors
Promotion Potential: No Known Promotion Potential. This position is security sensitive and requires pre-employment and periodic suitability screening and criminal background checks, and may include other checks as applicable (traffic record check, pre-employment drug and alcohol test, consumer credit check, reasonable suspicion, random, return to duty, post-incident tests). A valid motor vehicle operator’s permit is required. The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment and harassment based on protected categories are prohibited. For additional information, see Employee Disclosure & Information for Applicants.
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