Senior Business Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Resourcesoft, Inc., is seeking a Senior Business Analyst. Requirements: 7 or more years of experience in combined IT and business environments. Proficiency in IT service management frameworks (ITIL, COBIT) and governance processes. Experience with business analysis methodologies and requirements gathering techniques. Experience with financial management principles (budgeting, cost analysis, ROI calculations). Experience with project management principles and lifecycle methodologies (PMP, CBAP, or ITIL certification preferred). Experience with data analysis and reporting tools and techniques. Excellent verbal and written communication skills. Responsibilities: Serve as IT demand manager and primary liaison between IT and business units. Collect and document business requirements from stakeholders across all organizational units. Assess and analyze demand patterns and evaluate feasibility against technical constraints. Categorize and prioritize demands by urgency, complexity, and strategic alignment. Maintain the demand pipeline, managing competing priorities and resource conflicts. Develop continuous improvement workflows and enhancement tracking systems. Create user guides, process documentation, and self-service resources. Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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