NFC Amenity Management
Project Manager of Concierge Operations - Multi-Site
NFC Amenity Management, Sarasota, Florida, United States, 34243
Overview
We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! This is a full-time position that pays
$60,000
per year. Reliable transportation is required, as is some schedule flexibility to respond to urgent staffing needs as they arise. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day for our Project Directors… As an NFC Amenity Project Director, you get to work at some of the most exclusive addresses in the area, where you will oversee dynamic, forward-thinking, top-notch services. In this role, you will lead, manage, and support the operations of multiple properties within your designated area. Ultimately, as a Project Director, you\'ll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFC’s strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and community-wide teamwork; and works with the executive team to develop and implement company initiatives. The goal of this position is to set the tone and direction for the overall culture and leadership while communicating the vision and strategic objectives of NFC Amenity Management. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholds our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies, including financial management to ensure payroll budgetary goals are met. In addition, a Project Director will ensure the quality of all aspects of NFC operations at multiple locations as needed and assigned by Area Leadership. Responsibilities
Provides onsite, on-shift leadership 3x per week at the assigned home property, while commuting to the other properties within the portfolio 2x per week. Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors\' expectations Maintain Client Satisfaction, which will result in the retention of the Contract Works under the guidance of Vice President of Operations or Regional Director to improve the quality of the region’s operations, staffing, recruiting, training, and other projects as assigned Meets with NFC Clients (Property Managers) on a weekly basis to ensure operations are meeting the client’s standards or address any concerns. Ensures each client and guest receives a Warm Welcome and Fond Farewell Recruits, trains, motivates, supervises, and mentors team members - leads by example Ensure that all team members are trained to react intelligently and quickly to any emergencies Use the Company Approved Team Scheduler to ensure payroll budget compliance Ensures team members follow 5 Diamond Performance Standards Complete necessary Payroll Tasks by Company deadlines Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc. Smooth operation of contractor arrivals/departures and realtor/home buyer visits Covers shifts for team members to ensure proper staffing requirements are maintained Attends company meetings/trainings and ensures all team members participate in company training sessions Consistency by the entire team in enforcing rules and regulations established by management or HOA Follows HR and Risk Management Protocols Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed Performs miscellaneous job-related duties as assigned Minimum Job Requirements
Professional background in customer service and hospitality management Must have an outgoing personality Must be hospitality-driven and offer any necessary assistance to clients and guests Must be able to coach and mentor team members Must possess the ability to multitask Must possess the ability to work in a team environment Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood Knowledge, Skills & Abilities Required
Previous relevant experience in luxury property management or hospitality required. Basic knowledge of Microsoft Office (Word & Excel) and the Internet Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients Diplomatically handle delicate and challenging client concerns Must be well-versed in budgetary and cost control responsibilities Availability to work nights and weekend as needed, and with short notice. Ability to lift 50 pounds These are the qualities and attributes we\'re looking for in this position- Front Desk Management Hospitality Management Outgoing Personality Teamwork Mentoring Detail-Oriented Proactive Scheduling Accuracy Training & Teaching Others Client Relationship Skills Financial Management Check out our website at nfcam.com and join our Social Networks: https://www.instagram.com/nfcamenitymanagement/?hl=en https://www.facebook.com/pg/NFC-Amenity-Management-1720447584877743/posts/?ref=page_internal https://www.linkedin.com/company/nfc-amenity-management Benefits
Weekly Pay! $60,000 per year
annual salary Paid Training. A long list of discounts and benefits is available to all employees. Cellphone and $400 per month gas allowance. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas.
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We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! This is a full-time position that pays
$60,000
per year. Reliable transportation is required, as is some schedule flexibility to respond to urgent staffing needs as they arise. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day for our Project Directors… As an NFC Amenity Project Director, you get to work at some of the most exclusive addresses in the area, where you will oversee dynamic, forward-thinking, top-notch services. In this role, you will lead, manage, and support the operations of multiple properties within your designated area. Ultimately, as a Project Director, you\'ll be the driving force behind our growth and success. The Project Director of Operations will lead the team in executing and implementing NFC’s strategic plans and is ultimately responsible for the site directors and the operational integrity of all managed locations under their supervision. This crucial position requires focused planning for each property to meet or exceed budgeted financial and customer service goals; promotes company and community-wide teamwork; and works with the executive team to develop and implement company initiatives. The goal of this position is to set the tone and direction for the overall culture and leadership while communicating the vision and strategic objectives of NFC Amenity Management. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholds our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies, including financial management to ensure payroll budgetary goals are met. In addition, a Project Director will ensure the quality of all aspects of NFC operations at multiple locations as needed and assigned by Area Leadership. Responsibilities
Provides onsite, on-shift leadership 3x per week at the assigned home property, while commuting to the other properties within the portfolio 2x per week. Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors\' expectations Maintain Client Satisfaction, which will result in the retention of the Contract Works under the guidance of Vice President of Operations or Regional Director to improve the quality of the region’s operations, staffing, recruiting, training, and other projects as assigned Meets with NFC Clients (Property Managers) on a weekly basis to ensure operations are meeting the client’s standards or address any concerns. Ensures each client and guest receives a Warm Welcome and Fond Farewell Recruits, trains, motivates, supervises, and mentors team members - leads by example Ensure that all team members are trained to react intelligently and quickly to any emergencies Use the Company Approved Team Scheduler to ensure payroll budget compliance Ensures team members follow 5 Diamond Performance Standards Complete necessary Payroll Tasks by Company deadlines Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc. Smooth operation of contractor arrivals/departures and realtor/home buyer visits Covers shifts for team members to ensure proper staffing requirements are maintained Attends company meetings/trainings and ensures all team members participate in company training sessions Consistency by the entire team in enforcing rules and regulations established by management or HOA Follows HR and Risk Management Protocols Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed Performs miscellaneous job-related duties as assigned Minimum Job Requirements
Professional background in customer service and hospitality management Must have an outgoing personality Must be hospitality-driven and offer any necessary assistance to clients and guests Must be able to coach and mentor team members Must possess the ability to multitask Must possess the ability to work in a team environment Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood Knowledge, Skills & Abilities Required
Previous relevant experience in luxury property management or hospitality required. Basic knowledge of Microsoft Office (Word & Excel) and the Internet Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients Diplomatically handle delicate and challenging client concerns Must be well-versed in budgetary and cost control responsibilities Availability to work nights and weekend as needed, and with short notice. Ability to lift 50 pounds These are the qualities and attributes we\'re looking for in this position- Front Desk Management Hospitality Management Outgoing Personality Teamwork Mentoring Detail-Oriented Proactive Scheduling Accuracy Training & Teaching Others Client Relationship Skills Financial Management Check out our website at nfcam.com and join our Social Networks: https://www.instagram.com/nfcamenitymanagement/?hl=en https://www.facebook.com/pg/NFC-Amenity-Management-1720447584877743/posts/?ref=page_internal https://www.linkedin.com/company/nfc-amenity-management Benefits
Weekly Pay! $60,000 per year
annual salary Paid Training. A long list of discounts and benefits is available to all employees. Cellphone and $400 per month gas allowance. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas.
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