Golden 1 Credit Union
Payment Operations - Supervisor - ACH Operations
Golden 1 Credit Union, Sacramento, California, United States, 95828
Overview
JOB TITLE: SUPERVISOR - ACH OPERATIONS DEPARTMENT: PAYMENT OPERATIONS STATUS: EXEMPT JOB CODE: 5009 PAY RANGE: $92,300.00 - $95,000.00 ANNUALLY GENERAL DESCRIPTION: The ACH Supervisor oversees, organizes, and directs the daily operations of the ACH Payment Services department, ensuring efficient, accurate, and timely processing of ACH and payroll products. This role involves maintaining an in-depth knowledge of legal codes, rules, and regulations to safeguard member accounts and uphold the integrity of the credit union. A key responsibility is leading and mentoring staff, fostering a positive work environment, and ensuring alignment with Golden 1’s strategic goals. Additionally, the supervisor interacts with members, branches, and departments to provide exceptional service and ensure the highest level of member satisfaction. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships TASKS, DUTIES, FUNCTIONS: Lead a team of staff in meeting the credit union’s strategic goals by: Creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members. Maintaining an effective and open working environment, promoting teamwork and communication among team members. Communicate and interact with Manager and staff to develop, implement and monitor annual goals and objectives. Administering, processing and maintaining staff payroll, personnel reports and management analysis and summary reports. Overseeing all departmental job functions for compliance, timeliness and accuracy. Identifying, investigating and responding to and or resolve member/branch problems and complaints and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures. Approving department work and monitoring employee overtime. Ensuring all hardware and software is maintained in excellent working condition. Occasionally communicating to Senior Management items relating to product, services and industry trends as well as inquiries, follow up on escalated issues. Maintaining an excellent rapport with all departments and branches. Supporting other departments when requested to maintain a credit union goal. Maintaining proficiency in local and national ACH programs and the Distribution Plus program. Being the content expert on NACHA rules, Regulation E, Federal Reserve, EPN Operating Rules, Federal Government Greenbook and general banking practices. Conduct annual ACH risk assessment and assist with Self-Audit if needed by Audit department. Assisting with yearly budget process and monthly variance reporting. Monitoring and controlling the efficient use of supplies and equipment. Occasionally updating peers or superiors at meetings or in writing on Payment Services products and services. This may include traveling. Ensure quality service, products, security and staff needs by: Implementing and ensuring departmental compliance with established security for protecting member records and confidentiality. Providing monthly audit to Manager each month and bi-monthly updates of department. Audit and report general ledger variances to Manager prior to month end. Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff. Research, analyze, identify alternatives and recommend improvements for operational efficiency. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed. Preparing employee performance evaluations and recommendations for employee merit and promotional increases as well as employee counseling and disciplinary actions. Hire staff. Maintain a thorough understanding of state and federal and credit card industry rules and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. Conduct annual ACH risk assessments and assist with internal audits when required. Oversee departmental procedures, ensuring adherence to operational, security, and confidentiality standards. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Lead and mentor staff to achieve the credit union’s strategic goals through coaching, training, and development. Foster a positive, open, and collaborative team environment that promotes communication, teamwork, and professional growth. Provide regular feedback and conduct evaluations, offering guidance and support to help team members grow and improve in their roles. Identify and address staff development needs and implement training programs to ensure the team’s ongoing success. Develop and implement individual performance plans, aligning them with department goals. Provide coaching, counseling, and disciplinary actions when needed, ensuring team performance and accountability. Administer and ensure all rules and regulatory job functions are processed timely and that there are staff trained to perform the duties accurately: ACH
Posting of ACH files/exception files and accurate and timely reconciliation thereof. Initiate Notification of Change file daily to FRB prior to established deadline. Initiate Return Item file daily to FRB prior to established deadline.
OFAC
Daily screening of files sent to BSA timely for their review/approval.
Payrolls
Posting of Automated and Manual Payrolls, including State Controllers and CalPERS. Set up new/change/deletion requests along with distribution choice.
Debit Origination
Set up’s of DBO inputted accurately and timely processing thereof. Review, audit and modify requests as necessary.
Automated Transfer of Loans/ Share to Share Transfers
Set up’s of ATLP’s inputted accurately and timely processing thereof.
Savings Bonds
Review and download batch file after settlement. Send file to US Treasury in a timely manner.
Settlements
Balance ACH transactions posted ensuring G1 business partners have their entries correctly accounted for.
Research/Stop Payment Requests
Processing of Research/Stop payment requests and timely adjustments to members accounts. Return entries to FRB in accordance with Reg E, ACH Rules and Regulations (NACHA).
Telephone Inquiries
Receiving telephone inquiries related to all Payment Services products and services by branches, members, state and government agencies and vendors.
Check by Phone Payments
Posting of CBP payments/exceptions/reversals/recalculation of files and accurate and timely reconciliation thereof.
Perform USER system validations for new system releases and make necessary changes to procedures for staff, branches and departments. Prepare and test system enhancements, upgrades, validation requests to increase department efficiency/productivity. Participate on special projects as assigned. Develop, coordinate and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow-up and monitor the progress and activities of all project team members. Perform as Acting Manager when assigned. Assist other Operational departments as required. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations. Perform any other duties and/or special requests assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Hand-eye coordination required to read, post and settle numerous complex general ledger accounts and or account related issues. Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members’ inquiries and perform other related tasks. Must have the ability to work on own initiative. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machines and telephone. Occasionally required to change work schedule to alternate shift (day, swing) to cover staff shortages and/or high-volume periods. Prolonged operation of a personal computer to complete tasks. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:
All levels of staff and management. EXTERNAL:
Members, Payroll agencies, Financial Institutions, EPN/ ACH representatives, US Treasury departments, Federal Reserve Bank, vendors and industry related associations. QUALIFICATIONS: EDUCATION:
Bachelor’s degree preferred or equivalent work experience. EXPERIENCE:
5+ years of progressive experience in a financial institution, specifically within ACH processing or back-office operational functions. 3+ years of leadership experience or responsibility in supervisory roles and duties within a financial institution or a related field. 3+ years of experience with NACHA, Reg E, Federal Reserve Bank, EPN. KNOWLEDGE/SKILLS: Strong leadership. Strong supervisory skills. Good oral and written communication skills. Knowledge of Federal Reserve Bank payment system, bank operations, accounting/reconciling, ten key, research and organization skills, time management and electronic banking equipment. Knowledge of State and Federal regulatory requirements as related to area of responsibility. Knowledge of rules and guidelines from NACHA, Reg E, Federal Reserve Bank, EPN Operating Rules, Federal Government Greenbook and general banking practices. PHYSICAL REQUIREMENTS: On occasion, perform extended periods data entry to fix system errors. Combined sitting and mobility throughout the workday. Corrected vision in the normal range. Corrected hearing in normal range. A device to enhance hearing will be provided as needed. Occasional bending, stooping and lifting up to thirty pounds. Occasional local, statewide and U.S. travel by car or public conveyance. LICENSES/CERTIFICATIONS: AAP certification preferred but not required. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 02/28/2025
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JOB TITLE: SUPERVISOR - ACH OPERATIONS DEPARTMENT: PAYMENT OPERATIONS STATUS: EXEMPT JOB CODE: 5009 PAY RANGE: $92,300.00 - $95,000.00 ANNUALLY GENERAL DESCRIPTION: The ACH Supervisor oversees, organizes, and directs the daily operations of the ACH Payment Services department, ensuring efficient, accurate, and timely processing of ACH and payroll products. This role involves maintaining an in-depth knowledge of legal codes, rules, and regulations to safeguard member accounts and uphold the integrity of the credit union. A key responsibility is leading and mentoring staff, fostering a positive work environment, and ensuring alignment with Golden 1’s strategic goals. Additionally, the supervisor interacts with members, branches, and departments to provide exceptional service and ensure the highest level of member satisfaction. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships TASKS, DUTIES, FUNCTIONS: Lead a team of staff in meeting the credit union’s strategic goals by: Creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members. Maintaining an effective and open working environment, promoting teamwork and communication among team members. Communicate and interact with Manager and staff to develop, implement and monitor annual goals and objectives. Administering, processing and maintaining staff payroll, personnel reports and management analysis and summary reports. Overseeing all departmental job functions for compliance, timeliness and accuracy. Identifying, investigating and responding to and or resolve member/branch problems and complaints and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures. Approving department work and monitoring employee overtime. Ensuring all hardware and software is maintained in excellent working condition. Occasionally communicating to Senior Management items relating to product, services and industry trends as well as inquiries, follow up on escalated issues. Maintaining an excellent rapport with all departments and branches. Supporting other departments when requested to maintain a credit union goal. Maintaining proficiency in local and national ACH programs and the Distribution Plus program. Being the content expert on NACHA rules, Regulation E, Federal Reserve, EPN Operating Rules, Federal Government Greenbook and general banking practices. Conduct annual ACH risk assessment and assist with Self-Audit if needed by Audit department. Assisting with yearly budget process and monthly variance reporting. Monitoring and controlling the efficient use of supplies and equipment. Occasionally updating peers or superiors at meetings or in writing on Payment Services products and services. This may include traveling. Ensure quality service, products, security and staff needs by: Implementing and ensuring departmental compliance with established security for protecting member records and confidentiality. Providing monthly audit to Manager each month and bi-monthly updates of department. Audit and report general ledger variances to Manager prior to month end. Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff. Research, analyze, identify alternatives and recommend improvements for operational efficiency. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed. Preparing employee performance evaluations and recommendations for employee merit and promotional increases as well as employee counseling and disciplinary actions. Hire staff. Maintain a thorough understanding of state and federal and credit card industry rules and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. Conduct annual ACH risk assessments and assist with internal audits when required. Oversee departmental procedures, ensuring adherence to operational, security, and confidentiality standards. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Lead and mentor staff to achieve the credit union’s strategic goals through coaching, training, and development. Foster a positive, open, and collaborative team environment that promotes communication, teamwork, and professional growth. Provide regular feedback and conduct evaluations, offering guidance and support to help team members grow and improve in their roles. Identify and address staff development needs and implement training programs to ensure the team’s ongoing success. Develop and implement individual performance plans, aligning them with department goals. Provide coaching, counseling, and disciplinary actions when needed, ensuring team performance and accountability. Administer and ensure all rules and regulatory job functions are processed timely and that there are staff trained to perform the duties accurately: ACH
Posting of ACH files/exception files and accurate and timely reconciliation thereof. Initiate Notification of Change file daily to FRB prior to established deadline. Initiate Return Item file daily to FRB prior to established deadline.
OFAC
Daily screening of files sent to BSA timely for their review/approval.
Payrolls
Posting of Automated and Manual Payrolls, including State Controllers and CalPERS. Set up new/change/deletion requests along with distribution choice.
Debit Origination
Set up’s of DBO inputted accurately and timely processing thereof. Review, audit and modify requests as necessary.
Automated Transfer of Loans/ Share to Share Transfers
Set up’s of ATLP’s inputted accurately and timely processing thereof.
Savings Bonds
Review and download batch file after settlement. Send file to US Treasury in a timely manner.
Settlements
Balance ACH transactions posted ensuring G1 business partners have their entries correctly accounted for.
Research/Stop Payment Requests
Processing of Research/Stop payment requests and timely adjustments to members accounts. Return entries to FRB in accordance with Reg E, ACH Rules and Regulations (NACHA).
Telephone Inquiries
Receiving telephone inquiries related to all Payment Services products and services by branches, members, state and government agencies and vendors.
Check by Phone Payments
Posting of CBP payments/exceptions/reversals/recalculation of files and accurate and timely reconciliation thereof.
Perform USER system validations for new system releases and make necessary changes to procedures for staff, branches and departments. Prepare and test system enhancements, upgrades, validation requests to increase department efficiency/productivity. Participate on special projects as assigned. Develop, coordinate and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow-up and monitor the progress and activities of all project team members. Perform as Acting Manager when assigned. Assist other Operational departments as required. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations. Perform any other duties and/or special requests assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Hand-eye coordination required to read, post and settle numerous complex general ledger accounts and or account related issues. Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members’ inquiries and perform other related tasks. Must have the ability to work on own initiative. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machines and telephone. Occasionally required to change work schedule to alternate shift (day, swing) to cover staff shortages and/or high-volume periods. Prolonged operation of a personal computer to complete tasks. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:
All levels of staff and management. EXTERNAL:
Members, Payroll agencies, Financial Institutions, EPN/ ACH representatives, US Treasury departments, Federal Reserve Bank, vendors and industry related associations. QUALIFICATIONS: EDUCATION:
Bachelor’s degree preferred or equivalent work experience. EXPERIENCE:
5+ years of progressive experience in a financial institution, specifically within ACH processing or back-office operational functions. 3+ years of leadership experience or responsibility in supervisory roles and duties within a financial institution or a related field. 3+ years of experience with NACHA, Reg E, Federal Reserve Bank, EPN. KNOWLEDGE/SKILLS: Strong leadership. Strong supervisory skills. Good oral and written communication skills. Knowledge of Federal Reserve Bank payment system, bank operations, accounting/reconciling, ten key, research and organization skills, time management and electronic banking equipment. Knowledge of State and Federal regulatory requirements as related to area of responsibility. Knowledge of rules and guidelines from NACHA, Reg E, Federal Reserve Bank, EPN Operating Rules, Federal Government Greenbook and general banking practices. PHYSICAL REQUIREMENTS: On occasion, perform extended periods data entry to fix system errors. Combined sitting and mobility throughout the workday. Corrected vision in the normal range. Corrected hearing in normal range. A device to enhance hearing will be provided as needed. Occasional bending, stooping and lifting up to thirty pounds. Occasional local, statewide and U.S. travel by car or public conveyance. LICENSES/CERTIFICATIONS: AAP certification preferred but not required. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 02/28/2025
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