DH Pace Company, Inc.
Operations Manager - Chicago, IL / Glendale Heights, IL 60139
DH Pace Company, Inc., Chicago, Illinois, United States, 60290
Overview
Operations Manager - Chicago, IL / Glendale Heights, IL 60139 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Operations Management – If you have an affinity for managing and selling in the service provider industry, apply for
Operations Manager
at DH Pace Company, Inc. in Glendale Heights, IL. Leverage your hands-on management experience to assess current operations and, when necessary, recommend and implement approved procedural and/or process changes while fostering team building, increasing sales and profitability, and maintaining high levels of customer service. You will oversee existing customer projects and work to increase Service work revenues for commercial door systems and entry door systems, including automatic entry doors and commercial doors. If you have a passion for customer service and enjoy driving operational changes that positively influence the bottom line, this hands-on role may be a strong fit. Position Overview
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility. Make recommendations for operational and sales procedural/process improvements and implement to increase customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual budget/forecast. Provide operational guidance in a consultative manner to staff to build trust in leadership and adoption of changes, becoming the go-to resource for operational assistance, guidance and mentoring. Assist with employee/job scheduling and with technical/mechanical troubleshooting and problem resolution. Visit local accounts for sales opportunities to increase revenues and ensure customer expectations are met. Ensure staff perform daily tasks in their areas following company best practices, policies and procedures. Qualifications
Minimum five (5) years of leadership experience managing exempt and non-exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service. Bachelor’s degree and commercial service provider industry experience preferred. Work hours are 7 AM – 5 PM, Monday - Friday with emergency/after-hours call rotation approximately every 4–6 weeks. Must be willing and available to train 3–5 days/week in one or two nearby operations for up to three months. Proficient with Windows-based programs and ERP/CRM systems. Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships and assess impact of changes. Ability to work with technical applications and mechanical systems. Good driving record and valid driver’s license required. Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Onsite
Onsite location: 1 E North Ave., Suite 101, Glendale Heights, IL 60139 Our Benefit Offerings Include
Medical, dental, and vision options: Available on the 1st day of the month following your start date Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations 401k retirement plan: Including an employer match Company paid: Life insurance, short-term disability, and long-term disability and more DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Operations Manager - Chicago, IL / Glendale Heights, IL 60139 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Operations Management – If you have an affinity for managing and selling in the service provider industry, apply for
Operations Manager
at DH Pace Company, Inc. in Glendale Heights, IL. Leverage your hands-on management experience to assess current operations and, when necessary, recommend and implement approved procedural and/or process changes while fostering team building, increasing sales and profitability, and maintaining high levels of customer service. You will oversee existing customer projects and work to increase Service work revenues for commercial door systems and entry door systems, including automatic entry doors and commercial doors. If you have a passion for customer service and enjoy driving operational changes that positively influence the bottom line, this hands-on role may be a strong fit. Position Overview
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility. Make recommendations for operational and sales procedural/process improvements and implement to increase customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual budget/forecast. Provide operational guidance in a consultative manner to staff to build trust in leadership and adoption of changes, becoming the go-to resource for operational assistance, guidance and mentoring. Assist with employee/job scheduling and with technical/mechanical troubleshooting and problem resolution. Visit local accounts for sales opportunities to increase revenues and ensure customer expectations are met. Ensure staff perform daily tasks in their areas following company best practices, policies and procedures. Qualifications
Minimum five (5) years of leadership experience managing exempt and non-exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service. Bachelor’s degree and commercial service provider industry experience preferred. Work hours are 7 AM – 5 PM, Monday - Friday with emergency/after-hours call rotation approximately every 4–6 weeks. Must be willing and available to train 3–5 days/week in one or two nearby operations for up to three months. Proficient with Windows-based programs and ERP/CRM systems. Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships and assess impact of changes. Ability to work with technical applications and mechanical systems. Good driving record and valid driver’s license required. Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Onsite
Onsite location: 1 E North Ave., Suite 101, Glendale Heights, IL 60139 Our Benefit Offerings Include
Medical, dental, and vision options: Available on the 1st day of the month following your start date Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations 401k retirement plan: Including an employer match Company paid: Life insurance, short-term disability, and long-term disability and more DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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