Via Transportation, Inc.
Field Operations Manager New Sunnyvale, CA
Via Transportation, Inc., Sunnyvale, California, United States, 94087
Overview
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a
Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be in the field 5 days a week. What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person; the business needs may dictate a need for early mornings or evenings at times Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual aligned with promoting transportation equity and carbon reduction A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business, and a history of hitting KPIs and revenue goals A team-focused person who takes ownership of their work and their team’s success Experience in project management, creating and refining operational processes, and customer service. Multi-site management is a plus An outgoing and sociable leader; able to communicate professionally with partners, customers and drivers from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages are a plus Based in the Sunnyvale area with ability to commute to operations Experience managing a team (including scheduling) is a plus Proactive, takes initiative, and comfortable with ambiguity and evolving conditions Experience managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000 We offer a generous and comprehensive benefits package, including free medical plans and 401K matching About Via
Via builds technology that changes the way the world moves. We’re dedicated to creating modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. Our best-in-class suite of products enables transit to thrive. Our teams include engineers, data scientists, product managers, operations specialists, marketers, transit experts, and more, delivering AI-powered software and innovative technology-enabled operations to partners worldwide. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for transportation networks including fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to modernize the future of transportation, enjoy solving tough problems, and are a transit nerd, Via may be the right place for you. We encourage you to apply even if your past experience doesn’t align perfectly with every qualification in the job description. Via is an equal opportunity employer. Voluntary Self-Identification (EEO)
For government reporting purposes, candidates may respond to the voluntary self-identification survey. Completion is entirely voluntary and will not affect your consideration for employment. Any information provided will be kept confidential. Via’s Equal Employment Opportunity policy prohibits discrimination based on protected status. This section may include information about categories such as veteran status and disability status in compliance with relevant regulations.
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Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a
Field Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is a fully in-person position with the expectation that you will be in the field 5 days a week. What You’ll Do
Ensure operational excellence and an unbelievable customer experience Oversee operations in person; the business needs may dictate a need for early mornings or evenings at times Manage driver supply to ensure the appropriate number of vehicles are in service to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze and interpret metrics/KPIs to identify inefficiencies and apply analysis to optimize operations Who You Are
A socially perceptive, environmentally conscious individual aligned with promoting transportation equity and carbon reduction A self-starter comfortable taking on a high level of responsibility A driven executor with a track record of end-to-end ownership of a book of business, and a history of hitting KPIs and revenue goals A team-focused person who takes ownership of their work and their team’s success Experience in project management, creating and refining operational processes, and customer service. Multi-site management is a plus An outgoing and sociable leader; able to communicate professionally with partners, customers and drivers from diverse backgrounds Willing to wear multiple hats and contribute on projects of all types Fluent in English; additional languages are a plus Based in the Sunnyvale area with ability to commute to operations Experience managing a team (including scheduling) is a plus Proactive, takes initiative, and comfortable with ambiguity and evolving conditions Experience managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000 We offer a generous and comprehensive benefits package, including free medical plans and 401K matching About Via
Via builds technology that changes the way the world moves. We’re dedicated to creating modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. Our best-in-class suite of products enables transit to thrive. Our teams include engineers, data scientists, product managers, operations specialists, marketers, transit experts, and more, delivering AI-powered software and innovative technology-enabled operations to partners worldwide. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for transportation networks including fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to modernize the future of transportation, enjoy solving tough problems, and are a transit nerd, Via may be the right place for you. We encourage you to apply even if your past experience doesn’t align perfectly with every qualification in the job description. Via is an equal opportunity employer. Voluntary Self-Identification (EEO)
For government reporting purposes, candidates may respond to the voluntary self-identification survey. Completion is entirely voluntary and will not affect your consideration for employment. Any information provided will be kept confidential. Via’s Equal Employment Opportunity policy prohibits discrimination based on protected status. This section may include information about categories such as veteran status and disability status in compliance with relevant regulations.
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