H&M
Overview
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You will lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and be responsible & aware of the store's strengths, opportunities, and competitors. You will analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the team's planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with garment care Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to standards, processes, utilizing all tools and technology Maintain in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Maintain price signs in-store and throughout the sales floor/store to ensure strong price perception following global & local strategies Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness) Qualifications
To be a successful Store Manager, you should be a strong leader who takes responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical problem-solver, and able to work with numbers & manage statistics Relevant experience in a leadership position applicable to the role Retail management and retail operations experience Experience collaborating closely with a team Why You'll Love Working at H&M
We value diverse backgrounds and are committed to inclusion We are a values-driven organization guided by our values for 75+ years Access to Colleague Resource Groups (CRGs) for community and networking An inclusive company where you are encouraged to be yourself Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and a community day Employee discount at H&M, & Other Stories, and COS Additional Information
Compensation: expected base salary range is $65,397-$85,000 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
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As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You will lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and be responsible & aware of the store's strengths, opportunities, and competitors. You will analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Schedule to budgeted hours in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the team's planning & scheduling Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding & introduction processes, trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with garment care Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for & supports daily opening & closing of store routines and processes Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to standards, processes, utilizing all tools and technology Maintain in-store OMNI Services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Maintain price signs in-store and throughout the sales floor/store to ensure strong price perception following global & local strategies Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness) Qualifications
To be a successful Store Manager, you should be a strong leader who takes responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical problem-solver, and able to work with numbers & manage statistics Relevant experience in a leadership position applicable to the role Retail management and retail operations experience Experience collaborating closely with a team Why You'll Love Working at H&M
We value diverse backgrounds and are committed to inclusion We are a values-driven organization guided by our values for 75+ years Access to Colleague Resource Groups (CRGs) for community and networking An inclusive company where you are encouraged to be yourself Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and a community day Employee discount at H&M, & Other Stories, and COS Additional Information
Compensation: expected base salary range is $65,397-$85,000 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
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