Capstone Logistics, LLC
Capstone is a leading North American supply chain solutions partner with more than 600 operating locations, 14,500 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last mile delivery, supply chain analytics and optimization, and more. We are uniquely positioned to help our customers reduce warehousing and transportation costs.
Overview POSITION SUMMARY:
The Director of Operations is responsible for driving partner satisfaction and organizational focus on delivering operational excellence and exceeding partner expectations. The Director provides leadership, support, advocacy and vision to a group of Site Operation Managers, responsible for planning, organizing, directing, coordinating, centralizing and administrating all warehouse activities in an assigned region including managing orders, and fulfilling sales and gross margin goals and growth objectives established by the Company. This position reports to the Vice President of Operations. This position requires the availability to travel 75%. We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.
DUTIES AND RESPONSIBILITIES:
Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.
Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators, including monthly site visits and quarterly business reviews with partner executives on-site and regional leadership. Will ensure compliance to company safety policies.
Coordinate staffing and operational needs of all operations within the assigned region in conjunction with Human Resources, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems within established Company policies, processes and procedures.
Provide regional information to appropriate Company personnel to maintain effective communications related to competitor actions and partner activities.
Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.
Quote various rates for partners and analyze possible routes for new business.
Contact and visit national and regional service warehouses, 3PLs, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company partners.
Communicate with partners to handle any escalated partner service issues or complaints.
Oversee and monitor partner contacts by regional employees under supervision to ensure all Company employees meet professional and quality standards established by Company.
Oversee and maintain procedures to ensure multiple warehouse site managers and supervisors have appropriate practices and controls to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
Direct, coordinate, and assign work activities to all employees under supervision in the region and monitor, review and evaluate work product, methods, and procedures.
Ensure compliance and site-level accountability to all safety programs, policies and procedures.
Perform miscellaneous duties and projects as assigned and required.
Qualifications
Bachelor's degree in Business Administration, Logistics or related field required; Master's degree preferred.
Five to ten years of operations management within retail or distribution with multiple location responsibility.
3PL experience preferred. Grocery and retail experience a plus.
Experience starting up and managing new locations.
Must be able and willing to travel 75% or more.
Must have prior P&L or Cost Center Control responsibility.
Physical requirements
Ability to stand for long periods.
Ability to safely operate material handling equipment as needed.
Ability to work in a warehouse environment on concrete flooring and in varying temperatures.
Ability to travel, either via automobile or airplane for extended periods of time.
Ability to lift 30 to 45 lbs.
Benefits We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Equal Employment Opportunity Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements
We will not publish sensitive internal data or unrelated job postings.
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Overview POSITION SUMMARY:
The Director of Operations is responsible for driving partner satisfaction and organizational focus on delivering operational excellence and exceeding partner expectations. The Director provides leadership, support, advocacy and vision to a group of Site Operation Managers, responsible for planning, organizing, directing, coordinating, centralizing and administrating all warehouse activities in an assigned region including managing orders, and fulfilling sales and gross margin goals and growth objectives established by the Company. This position reports to the Vice President of Operations. This position requires the availability to travel 75%. We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.
DUTIES AND RESPONSIBILITIES:
Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.
Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators, including monthly site visits and quarterly business reviews with partner executives on-site and regional leadership. Will ensure compliance to company safety policies.
Coordinate staffing and operational needs of all operations within the assigned region in conjunction with Human Resources, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems within established Company policies, processes and procedures.
Provide regional information to appropriate Company personnel to maintain effective communications related to competitor actions and partner activities.
Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.
Quote various rates for partners and analyze possible routes for new business.
Contact and visit national and regional service warehouses, 3PLs, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company partners.
Communicate with partners to handle any escalated partner service issues or complaints.
Oversee and monitor partner contacts by regional employees under supervision to ensure all Company employees meet professional and quality standards established by Company.
Oversee and maintain procedures to ensure multiple warehouse site managers and supervisors have appropriate practices and controls to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
Direct, coordinate, and assign work activities to all employees under supervision in the region and monitor, review and evaluate work product, methods, and procedures.
Ensure compliance and site-level accountability to all safety programs, policies and procedures.
Perform miscellaneous duties and projects as assigned and required.
Qualifications
Bachelor's degree in Business Administration, Logistics or related field required; Master's degree preferred.
Five to ten years of operations management within retail or distribution with multiple location responsibility.
3PL experience preferred. Grocery and retail experience a plus.
Experience starting up and managing new locations.
Must be able and willing to travel 75% or more.
Must have prior P&L or Cost Center Control responsibility.
Physical requirements
Ability to stand for long periods.
Ability to safely operate material handling equipment as needed.
Ability to work in a warehouse environment on concrete flooring and in varying temperatures.
Ability to travel, either via automobile or airplane for extended periods of time.
Ability to lift 30 to 45 lbs.
Benefits We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Equal Employment Opportunity Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements
We will not publish sensitive internal data or unrelated job postings.
#J-18808-Ljbffr