Associated Students, San Diego State University
Member Services Program Assistant
Associated Students, San Diego State University, San Diego, California, United States, 92189
GENERAL PURPOSE: The Member Services Program Assistant is responsible for supervising the Aztec Recreation Center facility operations and Member Services staff during facility hours of operation. This position will focus on the safety of daily operations, staff supervision, staff training, and maintaining set facility and customer standards. The Member Services Program Assistant is responsible for upholding the Aztec Recreation mission and values of Wellness, Integrity, Safety, Service, Professionalism, Excellence, and Respect.
Responsibilities
Supervises daily operations of the Aztec Recreation Center, ARC Express and Racquetball facility to ensure compliance with all Aztec Recreation, facility, and university policies to ensure a safe and enjoyable environment for all members, affiliates and guests
Responsible for the supervision and security of the Aztec Recreation Center, ARC Express and Racquetball facility. Consistently and confidently enforce all policies established to ensure participant safety and facility integrity
Acts as the first responder to all injuries and incidents occurring during hours of operation
Assist with hiring, training, scheduling, coaching and evaluating Member Services staff; assist with department trainings and in-service meetings for the Member Services staff
Hold regular meetings with the Member Services student lead staff
Assist with administrative tasks, data entry, reports, program statistics, filing, and reporting
Assist Aztec Recreation program staff with evening programming (intramurals, sport clubs events, etc.)
Complete and report regular facility audits and equipment inspections
Accurate data entry of membership enrollment, cancellation, billing and demographic information
Ensure the implementation of appropriate risk management plan; prepare required injury/incident reports; report any facility hazards; proactively take steps to eliminate future risk
Attend to laundry services, cleaning exercise equipment, processing membership and program registration and point of sale transactions, equipment checkout station, providing facility tours and verifying member eligibility
Knowledgable of departmental and facility procedures and emergency policies; stay current on issues/changes in operations
Propose future efficiencies and establish protocols and procedures for ARC operations; ongoing assessment of Member Services and facility operations
Maintain strong communication with Aztec Recreation staff
Include responsibilities of Member Services Lead and Member Services Representative
Other duties as assigned
Customer Service and Collaboration
Establishes and maintains working relationships with various A.S. and University departments
Maintains positive and effective working relationships with all customers
Informs supervisor of any customer issues
Safety
Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students' Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid recurrence; ensures proper documentation is completed for each accident
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
Qualifications Education
Bachelor's Degree from a regionally accredited college or university in Recreation, Recreational Administration, Physical Education, Sports Administration, or a related field or equivalent combination of education and experience preferred.
Acceptance to an SDSU graduate degree program preferred.
Experience
Two years supervisory experience in a recreation or related field preferred
Experience with recreation facility management, guest services, and customer service required
Demonstrated experience and understanding of customer service
Experience with Fusion software and When to Work scheduling program preferred
License & Certification
Possess current certifications in American Red Cross CPR, AED, and First Aid (or ability to obtain prior to position start date)
Trainings
Must complete Gender Awareness, Computer Security and Sexual Harassment Prevention training within 30 days of hire
Schedule & Working Conditions This is a part-time position. Must be able to work up to 30 hours per week. Work schedule consists of weekday, weekend and holiday shifts. Work schedule hours consist of shifts between 5:00am-1:00am, weekends and holidays.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the individual to spend long hours sitting and using office equipment and computers. This person will also spend time filing and have to do some lifting of supplies and materials from time to time, including banker boxes and files. Furthermore, this position will require the ability to lift 45lbs and move heavy equipment.
Relationships
Reports to the Member Services Coordinator
Interacts with Member Services Representatives and Member Services Leads
Interactions may include other full-time and part-time staff within Aztec Recreation
Employment category: Starting Range $18.00 - $20.00 per hour
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. A credit check will also be required.
AR 2190
Job Posted by ApplicantPro
#J-18808-Ljbffr
Responsibilities
Supervises daily operations of the Aztec Recreation Center, ARC Express and Racquetball facility to ensure compliance with all Aztec Recreation, facility, and university policies to ensure a safe and enjoyable environment for all members, affiliates and guests
Responsible for the supervision and security of the Aztec Recreation Center, ARC Express and Racquetball facility. Consistently and confidently enforce all policies established to ensure participant safety and facility integrity
Acts as the first responder to all injuries and incidents occurring during hours of operation
Assist with hiring, training, scheduling, coaching and evaluating Member Services staff; assist with department trainings and in-service meetings for the Member Services staff
Hold regular meetings with the Member Services student lead staff
Assist with administrative tasks, data entry, reports, program statistics, filing, and reporting
Assist Aztec Recreation program staff with evening programming (intramurals, sport clubs events, etc.)
Complete and report regular facility audits and equipment inspections
Accurate data entry of membership enrollment, cancellation, billing and demographic information
Ensure the implementation of appropriate risk management plan; prepare required injury/incident reports; report any facility hazards; proactively take steps to eliminate future risk
Attend to laundry services, cleaning exercise equipment, processing membership and program registration and point of sale transactions, equipment checkout station, providing facility tours and verifying member eligibility
Knowledgable of departmental and facility procedures and emergency policies; stay current on issues/changes in operations
Propose future efficiencies and establish protocols and procedures for ARC operations; ongoing assessment of Member Services and facility operations
Maintain strong communication with Aztec Recreation staff
Include responsibilities of Member Services Lead and Member Services Representative
Other duties as assigned
Customer Service and Collaboration
Establishes and maintains working relationships with various A.S. and University departments
Maintains positive and effective working relationships with all customers
Informs supervisor of any customer issues
Safety
Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students' Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid recurrence; ensures proper documentation is completed for each accident
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
Qualifications Education
Bachelor's Degree from a regionally accredited college or university in Recreation, Recreational Administration, Physical Education, Sports Administration, or a related field or equivalent combination of education and experience preferred.
Acceptance to an SDSU graduate degree program preferred.
Experience
Two years supervisory experience in a recreation or related field preferred
Experience with recreation facility management, guest services, and customer service required
Demonstrated experience and understanding of customer service
Experience with Fusion software and When to Work scheduling program preferred
License & Certification
Possess current certifications in American Red Cross CPR, AED, and First Aid (or ability to obtain prior to position start date)
Trainings
Must complete Gender Awareness, Computer Security and Sexual Harassment Prevention training within 30 days of hire
Schedule & Working Conditions This is a part-time position. Must be able to work up to 30 hours per week. Work schedule consists of weekday, weekend and holiday shifts. Work schedule hours consist of shifts between 5:00am-1:00am, weekends and holidays.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the individual to spend long hours sitting and using office equipment and computers. This person will also spend time filing and have to do some lifting of supplies and materials from time to time, including banker boxes and files. Furthermore, this position will require the ability to lift 45lbs and move heavy equipment.
Relationships
Reports to the Member Services Coordinator
Interacts with Member Services Representatives and Member Services Leads
Interactions may include other full-time and part-time staff within Aztec Recreation
Employment category: Starting Range $18.00 - $20.00 per hour
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. A credit check will also be required.
AR 2190
Job Posted by ApplicantPro
#J-18808-Ljbffr