Encore
Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. As needed, works within Encore systems and applications.
Job Qualifications
High school diploma required; Associate’s degree preferred. 2-3+ years of customer service or hospitality experience preferred. 2-3+ years of audio-visual experience required. A valid driver’s license required for team members in positions that may operate Company vehicles. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality Manages Complexity
Value People
Collaborates
Physical Requirements
Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Work Environment
Hotel or convention center environment with exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions may range from moderately quiet to loud. Employees may work at multiple hotel locations and irregular hours, including on-call status, evenings, weekends, and holidays. Work may also occur in a warehouse environment or at event venues, with similar conditions and safety considerations. The above information is not an exhaustive list of all responsibilities, duties, skills, or working conditions. Encore reserves the right to revise the job or require additional tasks as assigned. Hourly Pay Range: $26.00 - $27.00 The compensation offered is based on location, qualifications, experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives. Location
Las Vegas, NV
#J-18808-Ljbffr
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for setup and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. As needed, works within Encore systems and applications.
Job Qualifications
High school diploma required; Associate’s degree preferred. 2-3+ years of customer service or hospitality experience preferred. 2-3+ years of audio-visual experience required. A valid driver’s license required for team members in positions that may operate Company vehicles. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality Manages Complexity
Value People
Collaborates
Physical Requirements
Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Work Environment
Hotel or convention center environment with exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions may range from moderately quiet to loud. Employees may work at multiple hotel locations and irregular hours, including on-call status, evenings, weekends, and holidays. Work may also occur in a warehouse environment or at event venues, with similar conditions and safety considerations. The above information is not an exhaustive list of all responsibilities, duties, skills, or working conditions. Encore reserves the right to revise the job or require additional tasks as assigned. Hourly Pay Range: $26.00 - $27.00 The compensation offered is based on location, qualifications, experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives. Location
Las Vegas, NV
#J-18808-Ljbffr