Savers Inc
Overview
Job Title: Store Manager As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items from nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks for reuse, while providing our partners with funding for community programs. Learn more about the Savers family of thrift stores and the #ThriftProud movement at savers.com. What You Can Expect: our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia. What You’ll Be Working On
Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. Ensure financial results of the store (sales, on-site donations, expenses and profits) meet or exceed targets. Focus on growing the business by using every opportunity to increase OK (opportunities to keep improving key metrics) and volume as appropriate. Work with the management team and hands-on with the broader store team. Model expected behavior and continually observe, train, coach, and counsel performance. Guided by the Savers Vision and Core Values.
Store Performance
Ensure store performance meets targets in sales, profit, on-site donations (OSDs), production, and productivity based on annual expectations.
Continually monitor and set the pace of work. Understand local market potential and align with corporate objectives.
Analyze key metrics, tie findings to observations, and take appropriate action.
Inspect sales floor for shop-ability and ensure productivity of merchandise.
Leadership and Development
Lead, direct, and supervise the work of the management team and, through them, the entire team.
Oversee Production Manager and Retail Sales Manager in planning staffing needs, recruiting, selecting and training team members at all levels.
Regularly observe, assess, interact, coach, and counsel the team; provide recognition and candid feedback.
Develop high-potential team members for management positions; maintain a values-driven workplace.
Facilitate open communication and translate input into action; address complaints per policies and procedures.
Merchandise Productivity
Optimize use of OK to maximize sales and profit potential.
Oversee the Morning Maintenance program to ensure the sales floor is ready for business each morning and leverage lessons from unsold merchandise.
Audit merchandise and pricing, manage schedules to meet donor expectations, and execute merchandise standards and promotions.
Plan seasonal backstock and other strategic merchandising programs; support recycling to reduce landfill.
Donation Management
Execute company standards in Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
Promote community awareness of the CDC and the Savers brand; develop partnerships with local organizations for fundraising opportunities and free receipt programs.
Customer/Donor Service
Deliver a positive customer/donor experience; train and coach staff to meet service expectations.
Respond to questions and complaints; ensure efficient and friendly checkout and donor interactions.
Engage with customers/donors to collect feedback and improve shopping and donation experiences.
Loss Prevention and Safety
Protect assets by enforcing safe handling and security; promote loss prevention awareness.
Maintain a safe work environment and support health and safety committees with policies and training.
Responsibilities include overall management of supervisors and team in accordance with Savers policies and applicable laws. Make decisions in the absence of District Manager, leverage regional resources, and perform other duties as assigned.
What You Have
Excellent presentation skills
Strong verbal and written communication
Ability to observe, assess, and coach others
Ability to understand and apply instructions written or verbal
Ability to reason, decide, and exercise independent judgment
Proficient in Microsoft Office
Minimum Required Education, Training And Experience
High School diploma; post-secondary degree/diploma preferred
3+ years of results-driven retail store management or industrial management experience
Strong mathematical and analytical skills
Physical Requirements
Ability to lift up to 50 lbs, with occasional heavier lifts and movement of racks and merchandise
Frequent standing, walking, stooping, bending, and twisting; climbing and balancing as needed
Good vision/hearing to perform duties and interact with staff and customers
Ability to work nights, weekends, and holidays as required
FLSA: Exempt Travel: Will periodically drive to meetings or other stores for business purposes. Address: 4749 Jonesboro Road, Forest Park, GA 30297 Savers is an E-Verify employer. Seniority level: Mid-Senior level Employment type: Other Job function: Sales and Business Development Industries: Retail
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Job Title: Store Manager As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items from nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks for reuse, while providing our partners with funding for community programs. Learn more about the Savers family of thrift stores and the #ThriftProud movement at savers.com. What You Can Expect: our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia. What You’ll Be Working On
Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. Ensure financial results of the store (sales, on-site donations, expenses and profits) meet or exceed targets. Focus on growing the business by using every opportunity to increase OK (opportunities to keep improving key metrics) and volume as appropriate. Work with the management team and hands-on with the broader store team. Model expected behavior and continually observe, train, coach, and counsel performance. Guided by the Savers Vision and Core Values.
Store Performance
Ensure store performance meets targets in sales, profit, on-site donations (OSDs), production, and productivity based on annual expectations.
Continually monitor and set the pace of work. Understand local market potential and align with corporate objectives.
Analyze key metrics, tie findings to observations, and take appropriate action.
Inspect sales floor for shop-ability and ensure productivity of merchandise.
Leadership and Development
Lead, direct, and supervise the work of the management team and, through them, the entire team.
Oversee Production Manager and Retail Sales Manager in planning staffing needs, recruiting, selecting and training team members at all levels.
Regularly observe, assess, interact, coach, and counsel the team; provide recognition and candid feedback.
Develop high-potential team members for management positions; maintain a values-driven workplace.
Facilitate open communication and translate input into action; address complaints per policies and procedures.
Merchandise Productivity
Optimize use of OK to maximize sales and profit potential.
Oversee the Morning Maintenance program to ensure the sales floor is ready for business each morning and leverage lessons from unsold merchandise.
Audit merchandise and pricing, manage schedules to meet donor expectations, and execute merchandise standards and promotions.
Plan seasonal backstock and other strategic merchandising programs; support recycling to reduce landfill.
Donation Management
Execute company standards in Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
Promote community awareness of the CDC and the Savers brand; develop partnerships with local organizations for fundraising opportunities and free receipt programs.
Customer/Donor Service
Deliver a positive customer/donor experience; train and coach staff to meet service expectations.
Respond to questions and complaints; ensure efficient and friendly checkout and donor interactions.
Engage with customers/donors to collect feedback and improve shopping and donation experiences.
Loss Prevention and Safety
Protect assets by enforcing safe handling and security; promote loss prevention awareness.
Maintain a safe work environment and support health and safety committees with policies and training.
Responsibilities include overall management of supervisors and team in accordance with Savers policies and applicable laws. Make decisions in the absence of District Manager, leverage regional resources, and perform other duties as assigned.
What You Have
Excellent presentation skills
Strong verbal and written communication
Ability to observe, assess, and coach others
Ability to understand and apply instructions written or verbal
Ability to reason, decide, and exercise independent judgment
Proficient in Microsoft Office
Minimum Required Education, Training And Experience
High School diploma; post-secondary degree/diploma preferred
3+ years of results-driven retail store management or industrial management experience
Strong mathematical and analytical skills
Physical Requirements
Ability to lift up to 50 lbs, with occasional heavier lifts and movement of racks and merchandise
Frequent standing, walking, stooping, bending, and twisting; climbing and balancing as needed
Good vision/hearing to perform duties and interact with staff and customers
Ability to work nights, weekends, and holidays as required
FLSA: Exempt Travel: Will periodically drive to meetings or other stores for business purposes. Address: 4749 Jonesboro Road, Forest Park, GA 30297 Savers is an E-Verify employer. Seniority level: Mid-Senior level Employment type: Other Job function: Sales and Business Development Industries: Retail
#J-18808-Ljbffr