Swissport
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Operations Control Centre Specialist
role at
Swissport
Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things and Win as a Team.
Job Summary
The Operations Control Centre (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning and both internal and external communication. The Specialist communicates with airline customers, airport authorities and the central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure operational and financial KPIs are met.
The expected pay rate is $25/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company-paid holidays.
Your activities
Produce daily KPI reports and conduct daily briefings with station management team.
Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers.
Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
Be the first point of contact for all Customer Airlines and departmental representatives.
Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
Proactive dissemination of information to Regional Resource Analysts with respect to operational changes and local challenges.
Consistent and accurate utilization of company tools; an OCC specialist navigates multiple applications to capture service data, quality data and allocate resources.
Your profile
At least 1 year of operational experience; bachelor’s degree preferred
Good command of the English language both verbal and written
Good working knowledge of issues involved in managing a labor-intensive workforce
Excellent planning and communication skills
Evidence of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills
Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
Ability to quickly and accurately assess situations and instigate corrective action
Flexibility to work on various shifts - Days, Evenings, Nights, Weekends and Holiday periods in line with business demand
Strong verbal communication, interpersonal and relationship-building skills
Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires sitting, speaking/listening, and occasional lifting up to 25 pounds.
What We Offer Swissport is committed to diversity, equal opportunity, and fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
#J-18808-Ljbffr
Operations Control Centre Specialist
role at
Swissport
Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things and Win as a Team.
Job Summary
The Operations Control Centre (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning and both internal and external communication. The Specialist communicates with airline customers, airport authorities and the central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure operational and financial KPIs are met.
The expected pay rate is $25/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company-paid holidays.
Your activities
Produce daily KPI reports and conduct daily briefings with station management team.
Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers.
Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
Be the first point of contact for all Customer Airlines and departmental representatives.
Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
Proactive dissemination of information to Regional Resource Analysts with respect to operational changes and local challenges.
Consistent and accurate utilization of company tools; an OCC specialist navigates multiple applications to capture service data, quality data and allocate resources.
Your profile
At least 1 year of operational experience; bachelor’s degree preferred
Good command of the English language both verbal and written
Good working knowledge of issues involved in managing a labor-intensive workforce
Excellent planning and communication skills
Evidence of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills
Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
Ability to quickly and accurately assess situations and instigate corrective action
Flexibility to work on various shifts - Days, Evenings, Nights, Weekends and Holiday periods in line with business demand
Strong verbal communication, interpersonal and relationship-building skills
Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires sitting, speaking/listening, and occasional lifting up to 25 pounds.
What We Offer Swissport is committed to diversity, equal opportunity, and fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
#J-18808-Ljbffr