Swissport
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Operations Control Centre Supervisor
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Swissport Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to millions of passengers worldwide. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We believe our people differentiate us from the competition. At Swissport, we live by our core values of Show You Care, Do the Right Things and Win as a Team. We are seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary
The Operations Control Centre (OCC) Supervisor serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning and both internal and external communication. The supervisor communicates with airline customers, airport authorities and the central planning team as well as the station management team. Supervisors are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met. The expected pay rate is $25/hr. Full-time employees are offered a range of health and wellness benefits as well as a 401(k) with company match, paid vacation time, sick time, and company-paid holidays. Your activities
Produce daily KPI reports and conduct daily briefings with station management teams. Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance. Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers. Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges). Be first point of contact for all Customer Airlines and departmental representatives. Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments. Proactive dissemination of information to Regional Resource Analysts regarding operational changes and local challenges. Consistent and accurate utilization of company tools; an OCC specialist navigates multiple applications to capture service data, quality data and allocate resources. Your profile
At least 1 year of operational experience; bachelor’s degree preferred. Good working knowledge of issues involved in managing a labor-intensive workforce. Excellent planning and communication skills. Leadership, resource management, planning, negotiation, communication, financial and HR skills. Understanding of statutory and procedural obligations including health and safety, employment and security issues. Ability to quickly and accurately assess situations and instigate corrective action. Flexibility to work varied shifts—days, evenings, nights, weekends and holidays as required by business demand. Strong verbal communication, interpersonal and relationship-building skills. Strong computer skills with Microsoft Word, PowerPoint, and Excel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee may stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. What We Offer
Swissport is committed to diversity and equal opportunity. We foster an inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation.
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Operations Control Centre Supervisor
role at
Swissport Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to millions of passengers worldwide. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We believe our people differentiate us from the competition. At Swissport, we live by our core values of Show You Care, Do the Right Things and Win as a Team. We are seeking dedicated individuals who align with these values to join our team at various locations across the globe. Job Summary
The Operations Control Centre (OCC) Supervisor serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning and both internal and external communication. The supervisor communicates with airline customers, airport authorities and the central planning team as well as the station management team. Supervisors are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met. The expected pay rate is $25/hr. Full-time employees are offered a range of health and wellness benefits as well as a 401(k) with company match, paid vacation time, sick time, and company-paid holidays. Your activities
Produce daily KPI reports and conduct daily briefings with station management teams. Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance. Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers. Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges). Be first point of contact for all Customer Airlines and departmental representatives. Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments. Proactive dissemination of information to Regional Resource Analysts regarding operational changes and local challenges. Consistent and accurate utilization of company tools; an OCC specialist navigates multiple applications to capture service data, quality data and allocate resources. Your profile
At least 1 year of operational experience; bachelor’s degree preferred. Good working knowledge of issues involved in managing a labor-intensive workforce. Excellent planning and communication skills. Leadership, resource management, planning, negotiation, communication, financial and HR skills. Understanding of statutory and procedural obligations including health and safety, employment and security issues. Ability to quickly and accurately assess situations and instigate corrective action. Flexibility to work varied shifts—days, evenings, nights, weekends and holidays as required by business demand. Strong verbal communication, interpersonal and relationship-building skills. Strong computer skills with Microsoft Word, PowerPoint, and Excel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee may stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. What We Offer
Swissport is committed to diversity and equal opportunity. We foster an inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation.
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