Capital One
Principal Associate, Process Management, Global Workplace Services
Capital One, Mc Lean, Virginia, us, 22107
Overview
Principal Associate, Process Management, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're transforming our workplace to enable our employees to work the way they work best. We not only reimagine and create spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. We are seeking a Principal Associate, Process Management to join the team. As a Principal Associate, Process Management, you will help ensure GWS supports fiscal responsibility and accountability while delivering an extraordinary associate experience. You will support GWS in well-managed processes and partner with a diverse team from GWS, Finance, and Third Parties. Ideal Candidate
Demonstrates strong written and verbal communication skills that are concise, grounded, and inspire confidence Looks for opportunities to help others succeed, recognizes contributions, and supports a values-based culture and a highly effective team Navigates the organization and addresses concerns with fact-based options Helps build customer solutions and appropriately challenges business decisions Manages through ambiguity and escalates effectively Delivers results while prioritizing critical business work and keeping management appropriately informed Key Responsibilities
Budget/Finance Oversight
Monthly financial reviews for central services operations teams Purchase orders (POs) Annual budget processes for Central Services Budget re-forecasts process
Audits & Escalations
Review third-party audit results and create and monitor action plans Arrange additional audits as needed Establish processes to escalate facility management-related work orders that impact operations
KPI Governance
Oversee KPI preparation and benchmarking for services KPI validation and reporting
Service Change Request (SCR) Management
Provide oversight for the SCR process Document SCRs and validate them against contracts and create visibility to downstream parties Manage the process for vendor compilation and socialization of all Central Services SCRs
Vendor Interaction/Coordination
Engage in weekly standups Handle escalations with regions and facilities management as needed Participate in governance ceremonies Review POs and SCRs
Partner Governance Support
Third party governance ceremonies (scheduled reviews, goal setting, surveys) Contract monitoring Contractor lifecycle oversight in Capital One systems
Qualifications
Basic Qualifications
At least 5 years of experience in Finance Management or Audit At least 2 years of experience with G Suite tools
Preferred Qualifications
Bachelor's Degree or military experience 3+ years of experience in Process Management 2+ years of experience in Vendor or Supplier Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The salary ranges listed below are provided for candidates hired to work within specific locations. Salaries for part-time roles will be prorated. Richmond, VA: Principal Process Manager $93,400 - $106,600; McLean, VA: Principal Process Manager $102,700 - $117,200. Other locations pay ranges consistent with local market rates. The actual offer will be provided in the offer letter. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies by status. This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet). Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in accordance with applicable laws. If you require an accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. For technical support or questions about the recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services and is not liable for information available through this site. Capital One Financial is made up of several entities; positions posted in Canada, the UK, or the Philippines correspond to respective Capital One entities.
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Principal Associate, Process Management, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're transforming our workplace to enable our employees to work the way they work best. We not only reimagine and create spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. We are seeking a Principal Associate, Process Management to join the team. As a Principal Associate, Process Management, you will help ensure GWS supports fiscal responsibility and accountability while delivering an extraordinary associate experience. You will support GWS in well-managed processes and partner with a diverse team from GWS, Finance, and Third Parties. Ideal Candidate
Demonstrates strong written and verbal communication skills that are concise, grounded, and inspire confidence Looks for opportunities to help others succeed, recognizes contributions, and supports a values-based culture and a highly effective team Navigates the organization and addresses concerns with fact-based options Helps build customer solutions and appropriately challenges business decisions Manages through ambiguity and escalates effectively Delivers results while prioritizing critical business work and keeping management appropriately informed Key Responsibilities
Budget/Finance Oversight
Monthly financial reviews for central services operations teams Purchase orders (POs) Annual budget processes for Central Services Budget re-forecasts process
Audits & Escalations
Review third-party audit results and create and monitor action plans Arrange additional audits as needed Establish processes to escalate facility management-related work orders that impact operations
KPI Governance
Oversee KPI preparation and benchmarking for services KPI validation and reporting
Service Change Request (SCR) Management
Provide oversight for the SCR process Document SCRs and validate them against contracts and create visibility to downstream parties Manage the process for vendor compilation and socialization of all Central Services SCRs
Vendor Interaction/Coordination
Engage in weekly standups Handle escalations with regions and facilities management as needed Participate in governance ceremonies Review POs and SCRs
Partner Governance Support
Third party governance ceremonies (scheduled reviews, goal setting, surveys) Contract monitoring Contractor lifecycle oversight in Capital One systems
Qualifications
Basic Qualifications
At least 5 years of experience in Finance Management or Audit At least 2 years of experience with G Suite tools
Preferred Qualifications
Bachelor's Degree or military experience 3+ years of experience in Process Management 2+ years of experience in Vendor or Supplier Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The salary ranges listed below are provided for candidates hired to work within specific locations. Salaries for part-time roles will be prorated. Richmond, VA: Principal Process Manager $93,400 - $106,600; McLean, VA: Principal Process Manager $102,700 - $117,200. Other locations pay ranges consistent with local market rates. The actual offer will be provided in the offer letter. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies by status. This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet). Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in accordance with applicable laws. If you require an accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. For technical support or questions about the recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services and is not liable for information available through this site. Capital One Financial is made up of several entities; positions posted in Canada, the UK, or the Philippines correspond to respective Capital One entities.
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