TikTok
Anti-Fraud Operations, Global Selling Specialist - USDS
TikTok, Seattle, Washington, us, 98127
Anti-Fraud Operations, Global Selling Specialist - USDS
Responsibilities
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We focus on policies, rules, and systems to ensure quality and user satisfaction. The Anti-Fraud Operations, Global Selling Specialist protects our e-commerce business from fraudulent activities and provides a secure and seamless shopping experience on TikTok Shop. You will mitigate risk by monitoring anomalies, responding to escalations and appeals, and monitoring business processes that detect and prevent fraudulent activities in scenarios including, but not limited to, transactions, KYC, after-sales, and seller-buyer-creator interactions. The ideal candidate will have strong attention to detail, analytical skills, and a proactive approach to identifying and mitigating fraud risks.
In order to enhance collaboration and cross-functional partnerships, our organization currently follows a hybrid schedule requiring in-office work 3 days a week, or as directed by the manager. The hybrid model is subject to change as needed.
Responsibilities:
Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
Utilize fraud detection tools, systems, and other sources to identify and act on patterns of fraud.
Make informed decisions to ensure enforcement matches the severity of abuse.
Provide investigation insights to customer-facing teams to support de-escalation and process improvement.
Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
Respond to escalations and manage incidents until resolution.
Collaborate with cross-functional teams to address large-scale risk issues.
Develop proactive/reactive risk control solutions with Product Management, Data Science, and Data Analytics teams.
Provide regular fraud reports on trends and business impacts to senior management.
Perform other fraud investigation tasks as needed.
Qualifications
Minimum Qualifications:
3+ years of experience in fraud, abuse, or cybercrime investigations.
Strong communication skills and a deep understanding of business models.
Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
Detail-oriented, with strong project management capabilities.
Ability to navigate ambiguity and exercise good judgement.
Willingness to travel 10-20% if needed.
Preferred Qualifications:
Prior experience in anti-fraud strategy and rule development.
Proficiency in Mandarin is highly preferred due to working with global stakeholders in Asia.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This security-first division focuses on data protection policies and content assurance protocols to keep U.S. users safe. Our teams span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions, and more.
Data Security Statement
This role requires working with systems designed to protect sensitive data. The position will be subject to national security-related screening.
Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
Compensation: The base salary range for this position in the selected city is $77,969 - $105,556 annually. Compensation may vary outside this range based on qualifications, skills, competencies, experience, and location. Base pay is part of the Total Package and may include bonuses, incentives, and stock units. Benefits vary by location and may include medical, dental, vision, 401(k) with match, parental leave, disability coverage, life insurance, wellbeing benefits, paid holidays, sick days, and paid personal time. The company reserves the right to modify benefits at any time.
USDS is committed to equal employment opportunity and compliance with applicable laws. See local guidance for fair chance considerations wherever applicable.
Additional Information
We encourage referrals and provide notifications about new Fraud Specialist opportunities in Seattle, WA, and nearby areas.
#J-18808-Ljbffr
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We focus on policies, rules, and systems to ensure quality and user satisfaction. The Anti-Fraud Operations, Global Selling Specialist protects our e-commerce business from fraudulent activities and provides a secure and seamless shopping experience on TikTok Shop. You will mitigate risk by monitoring anomalies, responding to escalations and appeals, and monitoring business processes that detect and prevent fraudulent activities in scenarios including, but not limited to, transactions, KYC, after-sales, and seller-buyer-creator interactions. The ideal candidate will have strong attention to detail, analytical skills, and a proactive approach to identifying and mitigating fraud risks.
In order to enhance collaboration and cross-functional partnerships, our organization currently follows a hybrid schedule requiring in-office work 3 days a week, or as directed by the manager. The hybrid model is subject to change as needed.
Responsibilities:
Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
Utilize fraud detection tools, systems, and other sources to identify and act on patterns of fraud.
Make informed decisions to ensure enforcement matches the severity of abuse.
Provide investigation insights to customer-facing teams to support de-escalation and process improvement.
Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
Respond to escalations and manage incidents until resolution.
Collaborate with cross-functional teams to address large-scale risk issues.
Develop proactive/reactive risk control solutions with Product Management, Data Science, and Data Analytics teams.
Provide regular fraud reports on trends and business impacts to senior management.
Perform other fraud investigation tasks as needed.
Qualifications
Minimum Qualifications:
3+ years of experience in fraud, abuse, or cybercrime investigations.
Strong communication skills and a deep understanding of business models.
Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
Detail-oriented, with strong project management capabilities.
Ability to navigate ambiguity and exercise good judgement.
Willingness to travel 10-20% if needed.
Preferred Qualifications:
Prior experience in anti-fraud strategy and rule development.
Proficiency in Mandarin is highly preferred due to working with global stakeholders in Asia.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This security-first division focuses on data protection policies and content assurance protocols to keep U.S. users safe. Our teams span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions, and more.
Data Security Statement
This role requires working with systems designed to protect sensitive data. The position will be subject to national security-related screening.
Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
Compensation: The base salary range for this position in the selected city is $77,969 - $105,556 annually. Compensation may vary outside this range based on qualifications, skills, competencies, experience, and location. Base pay is part of the Total Package and may include bonuses, incentives, and stock units. Benefits vary by location and may include medical, dental, vision, 401(k) with match, parental leave, disability coverage, life insurance, wellbeing benefits, paid holidays, sick days, and paid personal time. The company reserves the right to modify benefits at any time.
USDS is committed to equal employment opportunity and compliance with applicable laws. See local guidance for fair chance considerations wherever applicable.
Additional Information
We encourage referrals and provide notifications about new Fraud Specialist opportunities in Seattle, WA, and nearby areas.
#J-18808-Ljbffr