TikTok
Anti-Fraud Operations, Global Selling Specialist - USDS
TikTok, San Jose, California, United States, 95199
Overview
Anti-Fraud Operations, Global Selling Specialist - USDS helps protect our e-commerce platform from fraudulent activities while delivering a secure and seamless shopping experience on TikTok Shop. You will monitor anomalies, respond to escalations and appeals, and oversee processes that detect and prevent fraud in areas such as transactions, KYC, after-sales, and seller-buyer-creator interactions. This role requires strong attention to detail, analytical skills, and a proactive approach to mitigating fraud risks.
Responsibilities
Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
Utilize fraud detection tools, systems, and various sources to identify and act on patterns of fraud.
Make informed decisions, ensuring enforcement aligns with the severity of abuse.
Provide investigation insights to customer-facing teams to support de-escalation and process improvement.
Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
Respond to escalations and manage incidents until resolution.
Collaborate with cross-functional teams to address large-scale risk issues.
Develop proactive/reactive risk control solutions with Product Management, Data Science, and Data Analytics teams.
Provide regular fraud reports on trends and business impacts to senior management.
Perform other fraud investigation tasks as needed.
Qualifications Minimum Qualifications
3+ years of experience in fraud, abuse, or cybercrime investigations.
Strong communication skills and a deep understanding of business models.
Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
Detail-oriented, with strong project management capabilities.
Ability to navigate ambiguity and show good judgement.
Willingness to travel 10-20% if needed.
Preferred Qualifications
Prior experience in anti-fraud strategy and rule development.
Proficiency in Mandarin is highly preferred due to work with global stakeholders in Asia.
About USDS TikTok is the leading destination for short-form mobile video. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This security-first division focuses on data protection policies and content assurance protocols to keep U.S. users safe. Our teams cover Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and more to protect the platform and user data.
Data Security Statement This role involves working with systems that protect sensitive data and information and may be subject to national security screenings.
Why Join Us Inspiring creativity is at TikTok's core. We strive to empower diverse, global teams and foster curiosity, humility, and impact. We embrace an "Always Day 1" mindset to drive breakthroughs for our users, our company, and our communities.
Diversity & Inclusion TikTok is committed to an inclusive workplace where employees are valued for their skills, experiences, and perspectives, reflecting the global communities we serve.
USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or an accommodation, please contact us at https://tinyurl.com/USDS-RA
Job Information Compensation: The base salary range for this position is $73,467 – $111,112 annually, depending on city and experience. Total compensation may include bonuses, incentives, and equity. Benefits include medical/dental/vision, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid time off. Benefits vary by location.
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Responsibilities
Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
Utilize fraud detection tools, systems, and various sources to identify and act on patterns of fraud.
Make informed decisions, ensuring enforcement aligns with the severity of abuse.
Provide investigation insights to customer-facing teams to support de-escalation and process improvement.
Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
Respond to escalations and manage incidents until resolution.
Collaborate with cross-functional teams to address large-scale risk issues.
Develop proactive/reactive risk control solutions with Product Management, Data Science, and Data Analytics teams.
Provide regular fraud reports on trends and business impacts to senior management.
Perform other fraud investigation tasks as needed.
Qualifications Minimum Qualifications
3+ years of experience in fraud, abuse, or cybercrime investigations.
Strong communication skills and a deep understanding of business models.
Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
Detail-oriented, with strong project management capabilities.
Ability to navigate ambiguity and show good judgement.
Willingness to travel 10-20% if needed.
Preferred Qualifications
Prior experience in anti-fraud strategy and rule development.
Proficiency in Mandarin is highly preferred due to work with global stakeholders in Asia.
About USDS TikTok is the leading destination for short-form mobile video. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This security-first division focuses on data protection policies and content assurance protocols to keep U.S. users safe. Our teams cover Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and more to protect the platform and user data.
Data Security Statement This role involves working with systems that protect sensitive data and information and may be subject to national security screenings.
Why Join Us Inspiring creativity is at TikTok's core. We strive to empower diverse, global teams and foster curiosity, humility, and impact. We embrace an "Always Day 1" mindset to drive breakthroughs for our users, our company, and our communities.
Diversity & Inclusion TikTok is committed to an inclusive workplace where employees are valued for their skills, experiences, and perspectives, reflecting the global communities we serve.
USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities or other protected reasons. If you need assistance or an accommodation, please contact us at https://tinyurl.com/USDS-RA
Job Information Compensation: The base salary range for this position is $73,467 – $111,112 annually, depending on city and experience. Total compensation may include bonuses, incentives, and equity. Benefits include medical/dental/vision, 401(k) with company match, parental leave, disability coverage, life insurance, wellbeing benefits, and paid time off. Benefits vary by location.
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