FCX Performance
Overview
Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Applied Industrial Technologies is an industry-leading value-added distributor of a wide variety of industrial products. Since 1923, we have been committed to having the right part in stock and getting it to the customer when they need it. We are seeking an experienced Customer Service Manager to help us maintain that commitment as we continue to grow. In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This role combines administrative and project management skills with coaching and mentoring capabilities, and involves service, sales, and team motivation responsibilities. Responsibilities
Manage service center operations to meet or exceed P&L objectives Champion development of leadership competencies that drive individual and team goals Meet customer and shipment metrics, including time to fill, expediting orders, and quoting Develop, implement, and monitor programs related to product promotion, inside sales, office and warehouse functions, and customer service; measure results Hire, train, and develop service center personnel Assist account managers in identifying, acquiring, and retaining customers Manage inventory, receivables, expenses, and profit/loss accounting Review and complete monthly reports and oversee petty cash balancing Ensure high-level customer relations Utilize key metrics to evaluate and recommend best practices for operations Manage vendor relationships Create a positive, dynamic, and engaging work environment Qualifications
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter High school diploma or GED Solid understanding of financial and accounting concepts Computer proficiency and ability to quickly learn our ordering system Industrial sales/distribution experience, preferred Service center experience, preferred ERP/SAP experience, a plus Equal Opportunity Employer:
Applied Industrial Technologies is an equal opportunity employer. We are committed to a workforce where fair treatment and growth opportunities are provided to everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Applied Industrial Technologies is an industry-leading value-added distributor of a wide variety of industrial products. Since 1923, we have been committed to having the right part in stock and getting it to the customer when they need it. We are seeking an experienced Customer Service Manager to help us maintain that commitment as we continue to grow. In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This role combines administrative and project management skills with coaching and mentoring capabilities, and involves service, sales, and team motivation responsibilities. Responsibilities
Manage service center operations to meet or exceed P&L objectives Champion development of leadership competencies that drive individual and team goals Meet customer and shipment metrics, including time to fill, expediting orders, and quoting Develop, implement, and monitor programs related to product promotion, inside sales, office and warehouse functions, and customer service; measure results Hire, train, and develop service center personnel Assist account managers in identifying, acquiring, and retaining customers Manage inventory, receivables, expenses, and profit/loss accounting Review and complete monthly reports and oversee petty cash balancing Ensure high-level customer relations Utilize key metrics to evaluate and recommend best practices for operations Manage vendor relationships Create a positive, dynamic, and engaging work environment Qualifications
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter High school diploma or GED Solid understanding of financial and accounting concepts Computer proficiency and ability to quickly learn our ordering system Industrial sales/distribution experience, preferred Service center experience, preferred ERP/SAP experience, a plus Equal Opportunity Employer:
Applied Industrial Technologies is an equal opportunity employer. We are committed to a workforce where fair treatment and growth opportunities are provided to everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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