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Job DescriptionJob DescriptionDescription:
Location:
New York, NY (HQ) – NY office, with travel to domestic locations as needed
Reports to:
SVP of Technology and Data
About Five Iron Golf
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
Role Overview
We are seeking a hands-on 4-wall technology leader who will be the
technical backbone
behind Five Iron Golf’s in venue consumer experience. This role combines
venue technology operations
and
IT leadership , ensuring that all tech in our spaces – from Trackman golf simulators to food & beverage ordering systems to AV systems – works seamlessly and at scale,
ensuring every guest has a seamless, world-class experience .
You’ll lead day-to-day technology operations for our venues, solving problems while also building the standards, monitoring systems, and processes that will ensure customers enjoy a flawless experience every time they visit a Five Iron location. The role is
hands-on
and
strategic , perfect for someone who thrives in fast-paced environments and loves blending physical hardware with digital technology.
Key Responsibilities
Venue Tech: IT & Systems Management
Oversee simulator technology: Trackman simulators, cameras, sensors, projectors, PCs and all associated tech
Oversee F&B technology: kiosks, POS devices, kitchen printers and related systems
Oversee A/V systems, other guest-experience tech, and related networking
Own the reliability of networks, wifi, POS systems and backend infrastructure
Implement and enforce venue cybersecurity and data protection standards
Direct Support & Troubleshooting
Serve as the primary escalation point for simulator, PC, network, AV and IT performance issues access all locations
Remote into systems, diagnose and resolve problems, and guide on-site staff through mitigation and remediation procedures
Maintain a high level of availability for urgent issues impacting the customer experience
Monitoring & Reliability
Build and operate real-time monitoring and observability systems to detect issues with tech in our venues before they impact customers.
Develop dashboards, alerts, and processes for proactive problem-solving
Develop proactive maintenance schedules to minimize downtime
Analyze system logs to identify root-cause issues for recurring problems, and implement strategies to address the underlying issues to improve future performance
Process & Standards
Create and maintain troubleshooting guides, escalation paths, and standard operating procedures for location staff.
Standardize inn venue technology setups across all locations, ensuring repeatability and consistency
Build and maintain standardized tech packages for new store openings
Vendor & Project Management
Manage relationships with third-party in venue technology providers for installations, upgrades, and physical maintenance across all locations
Oversee and validate vendor work, ensuring alignment with Five Iron standards for performance and cost
Evaluate and recommend new vendors as Five Iron expands
Strategic Improvements & Cost Controls
Identify recurring issues and implement long-term fixes, automations or system changes to prevent recurrence
Own the Venue Technology budget, with accountability for cost controls, vendor spend, and system investment decisions
Partner with Engineering, Product/Enterprise Systems, Operations and other teams to ensure in venue technology infrastructure scales effectively with business growth
Negotiate service agreements and manage escalations
Leadership & Team Development
Develop documentation, training, and knowledge-sharing for field staff
Future opportunity to build and manage a small technical team as the company scales
Qualifications
5+ years of experience in venue technology, IT operations, systems administration, or a similar role (hospitality, retail, or experiential industries ).
Hands-on experience with hardware/software integration, POS systems, and A/V systems
Strong technical proficiency with:
High-performance Windows gaming PCs and peripherals
Networking (LAN/WAN/WiFi), routing, and connectivity troubleshooting
System monitoring/observability tools (e.g. Zabbix, Datadog)
Demonstrated ability to support distributed environments with high uptime requirements.
Proven ability to manage third-party IT vendors for installations and support
Ability to thrive in a fast-growing, multi-location environment
Excellent communication and project management skills
Comfort being both strategic and hands-on – you’ll roll up your sleeves on-site
Financial acumen with prior experience owning or managing IT budgets is a plus
Compensation:
$110,000 to $130,000 per year
Requirements:
Location:
New York, NY (HQ) – NY office, with travel to domestic locations as needed
Reports to:
SVP of Technology and Data
About Five Iron Golf
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
Role Overview
We are seeking a hands-on 4-wall technology leader who will be the
technical backbone
behind Five Iron Golf’s in venue consumer experience. This role combines
venue technology operations
and
IT leadership , ensuring that all tech in our spaces – from Trackman golf simulators to food & beverage ordering systems to AV systems – works seamlessly and at scale,
ensuring every guest has a seamless, world-class experience .
You’ll lead day-to-day technology operations for our venues, solving problems while also building the standards, monitoring systems, and processes that will ensure customers enjoy a flawless experience every time they visit a Five Iron location. The role is
hands-on
and
strategic , perfect for someone who thrives in fast-paced environments and loves blending physical hardware with digital technology.
Key Responsibilities
Venue Tech: IT & Systems Management
Oversee simulator technology: Trackman simulators, cameras, sensors, projectors, PCs and all associated tech
Oversee F&B technology: kiosks, POS devices, kitchen printers and related systems
Oversee A/V systems, other guest-experience tech, and related networking
Own the reliability of networks, wifi, POS systems and backend infrastructure
Implement and enforce venue cybersecurity and data protection standards
Direct Support & Troubleshooting
Serve as the primary escalation point for simulator, PC, network, AV and IT performance issues access all locations
Remote into systems, diagnose and resolve problems, and guide on-site staff through mitigation and remediation procedures
Maintain a high level of availability for urgent issues impacting the customer experience
Monitoring & Reliability
Build and operate real-time monitoring and observability systems to detect issues with tech in our venues before they impact customers.
Develop dashboards, alerts, and processes for proactive problem-solving
Develop proactive maintenance schedules to minimize downtime
Analyze system logs to identify root-cause issues for recurring problems, and implement strategies to address the underlying issues to improve future performance
Process & Standards
Create and maintain troubleshooting guides, escalation paths, and standard operating procedures for location staff.
Standardize inn venue technology setups across all locations, ensuring repeatability and consistency
Build and maintain standardized tech packages for new store openings
Vendor & Project Management
Manage relationships with third-party in venue technology providers for installations, upgrades, and physical maintenance across all locations
Oversee and validate vendor work, ensuring alignment with Five Iron standards for performance and cost
Evaluate and recommend new vendors as Five Iron expands
Strategic Improvements & Cost Controls
Identify recurring issues and implement long-term fixes, automations or system changes to prevent recurrence
Own the Venue Technology budget, with accountability for cost controls, vendor spend, and system investment decisions
Partner with Engineering, Product/Enterprise Systems, Operations and other teams to ensure in venue technology infrastructure scales effectively with business growth
Negotiate service agreements and manage escalations
Leadership & Team Development
Develop documentation, training, and knowledge-sharing for field staff
Future opportunity to build and manage a small technical team as the company scales
Qualifications
5+ years of experience in venue technology, IT operations, systems administration, or a similar role (hospitality, retail, or experiential industries ).
Hands-on experience with hardware/software integration, POS systems, and A/V systems
Strong technical proficiency with:
High-performance Windows gaming PCs and peripherals
Networking (LAN/WAN/WiFi), routing, and connectivity troubleshooting
System monitoring/observability tools (e.g. Zabbix, Datadog)
Demonstrated ability to support distributed environments with high uptime requirements.
Proven ability to manage third-party IT vendors for installations and support
Ability to thrive in a fast-growing, multi-location environment
Excellent communication and project management skills
Comfort being both strategic and hands-on – you’ll roll up your sleeves on-site
Financial acumen with prior experience owning or managing IT budgets is a plus
Compensation:
$110,000 to $130,000 per year
Requirements: