Intuit
Staff Mailchimp Partner Education Lead, Intuit Academy
Intuit, San Diego, California, United States, 92189
Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform.
The Opportunity: We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer learning experiences for Mailchimp partners in the form of product education workshops, learning experiences, and hosting events.
Responsibilities
Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Requirements
5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Familiarity with next-gen learning technologies, designing learning AI-enabled customer experiences, and learning management systems. Proven ability to deliver dynamic, high-impact workshops to global technical and non-technical audiences. Strong proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. We are an equal opportunities employer and welcome applications from all qualified candidates.
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Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Requirements
5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Familiarity with next-gen learning technologies, designing learning AI-enabled customer experiences, and learning management systems. Proven ability to deliver dynamic, high-impact workshops to global technical and non-technical audiences. Strong proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. We are an equal opportunities employer and welcome applications from all qualified candidates.
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