Staff Mailchimp Partner Education Lead, Intuit Academy

Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform. We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer experiences for Mailchimp partners in the form of product education workshops, learning experiences, and hosting events. What you'll bring: 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred. AI First Learning Experiences: Familiarity with next-gen learning technologies, designing learning AI-enabled customer experiences - simulation-based learning, gamification, micro-learnings. Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom. Demonstrated experience using AI tools for creating comprehensive customer-facing learning content from scratch, including instructional materials and workshop agendas. Proven ability to deliver dynamic, high-impact workshops to 1000s of global technical and non-technical audiences. Analytical Skills: You need to have an ability to translate business strategy to customer learning experience and also measure the impact of experiences you create on business outcomes. Strong proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Product Knowledge: Familiarity with the Mailchimp platform or a strong ability to learn new, complex SaaS platforms quickly. Communication: Exceptional verbal and written communication skills, with a proven ability to simplify complex concepts and influence stakeholders at all levels. Direct B2B Customer-facing exposure in customer experience, management consulting, professional services, sales, and marketing preferred. How you will lead: Customer Experiences: Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Partner Advocacy: Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Leverages research on CX practices to benchmark against current performance and identify improvement areas. Data-Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer-facing content is accurate, up-to-date, and aligned with strategic priorities. Intuit is an equal employment opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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