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Key Duties and Responsibilities
Provide
post-sales HVAC/hydronic technical support
to customers, dealers, SRGI personnel, and contractors via phone and email.
Conduct
technical training sessions
for dealers and distributors.
Perform duties
independently , demonstrating strong time management and organizational skills.
Stay current with
emerging HVAC/hydronic technologies , equipment, and accessories by attending manufacturer-provided training.
Occasionally conduct
on-site job visits
as needed to support troubleshooting and ensure proper system operation.
Utilize CRM software to log all tech support calls and job site visits
Maintenance of SRGI training facility equipment
Manage class attendance records in accordance with SRGI and manufacturer requirements
Creation, editing, and delivery of technical presentations.
Respond to customer inquiries
promptly and professionally
to maintain high levels of satisfaction.
Identify opportunities to
drive supplemental sales
through technical support interactions.
Proactively create supporting documents for common technical support items, best practices, and any other procedures.
Perform
other related duties as assigned
by management.
Required Qualifications
Minimum 5+ years of experience in the HVAC, heating or mechanical industry.
Ability to work out of SRGI’s Raynham, MA offices.
Extensive experience with either residential/commercial HVAC or hydronic heating systems
is required.
Comprehensive understanding of
HVAC and or hydronic heating systems , including installation, diagnostics, service, and best practices.
Strong communication skills with the ability to explain technical concepts to a variety of audiences.
Capable in using CRM systems, email, and Microsoft Office Suite.
Ability to travel locally or regionally for job site visits and training sessions.
Qualifications
Experience delivering technical training or presentations
HVAC certifications (e.g., NATE, EPA 608)
Experience with HVAC Heat Pump and Mini Split systems
Plumbing or gas license (journeyman or master)
Company Description SRGI is a manufacturer's representative agency in the plumbing, heating & HVAC industry. Many of the product lines that we represent include market leaders in their respective categories. We\'ve been in business over 25 years and we strive to create an organization of highly trusted and qualified leaders to serve our industry and beyond. For more information, go to www.srigrep.com
#J-18808-Ljbffr
Provide
post-sales HVAC/hydronic technical support
to customers, dealers, SRGI personnel, and contractors via phone and email.
Conduct
technical training sessions
for dealers and distributors.
Perform duties
independently , demonstrating strong time management and organizational skills.
Stay current with
emerging HVAC/hydronic technologies , equipment, and accessories by attending manufacturer-provided training.
Occasionally conduct
on-site job visits
as needed to support troubleshooting and ensure proper system operation.
Utilize CRM software to log all tech support calls and job site visits
Maintenance of SRGI training facility equipment
Manage class attendance records in accordance with SRGI and manufacturer requirements
Creation, editing, and delivery of technical presentations.
Respond to customer inquiries
promptly and professionally
to maintain high levels of satisfaction.
Identify opportunities to
drive supplemental sales
through technical support interactions.
Proactively create supporting documents for common technical support items, best practices, and any other procedures.
Perform
other related duties as assigned
by management.
Required Qualifications
Minimum 5+ years of experience in the HVAC, heating or mechanical industry.
Ability to work out of SRGI’s Raynham, MA offices.
Extensive experience with either residential/commercial HVAC or hydronic heating systems
is required.
Comprehensive understanding of
HVAC and or hydronic heating systems , including installation, diagnostics, service, and best practices.
Strong communication skills with the ability to explain technical concepts to a variety of audiences.
Capable in using CRM systems, email, and Microsoft Office Suite.
Ability to travel locally or regionally for job site visits and training sessions.
Qualifications
Experience delivering technical training or presentations
HVAC certifications (e.g., NATE, EPA 608)
Experience with HVAC Heat Pump and Mini Split systems
Plumbing or gas license (journeyman or master)
Company Description SRGI is a manufacturer's representative agency in the plumbing, heating & HVAC industry. Many of the product lines that we represent include market leaders in their respective categories. We\'ve been in business over 25 years and we strive to create an organization of highly trusted and qualified leaders to serve our industry and beyond. For more information, go to www.srigrep.com
#J-18808-Ljbffr