SRGI
Overview
SRGI
is seeking a
Technical Support Manager
based at our office in Raynham, MA. We strive to grow an organization of highly trusted and qualified leaders to serve our industry and beyond. If you're interested in working for a successful manufacturer's rep agency with a great culture, clear vision, competitive salary, benefits package, product training and vacation time, please feel free to reach out! Key Duties and Responsibilities
Provide
post-sales HVAC/hydronic technical support
to customers, dealers, SRGI personnel, and contractors via phone and email. Conduct
technical training sessions
for dealers and distributors. Perform duties
independently , demonstrating strong time management and organizational skills. Stay current with
emerging HVAC/hydronic technologies , equipment, and accessories by attending manufacturer-provided training. Occasionally conduct
on-site job visits
as needed to support troubleshooting and ensure proper system operation. Utilize CRM software to log all tech support calls and job site visits Maintenance of SRGI training facility equipment Manage class attendance records in accordance with SRGI and manufacturer requirements Creation, editing, and delivery of technical presentations. Respond to customer inquiries
promptly and professionally
to maintain high levels of satisfaction. Identify opportunities to
drive supplemental sales
through technical support interactions. Proactively create supporting documents for common technical support items, best practices, and any other procedures. Perform
other related duties as assigned
by management. Required Qualifications
Minimum 5+ years of experience in the HVAC, heating or mechanical industry. Ability to work out of SRGI’s Raynham, MA offices. Extensive experience with either residential/commercial HVAC or hydronic heating systems
is required. Comprehensive understanding of
HVAC and or hydronic heating systems , including installation, diagnostics, service, and best practices. Strong communication skills with the ability to explain technical concepts to a variety of audiences. Capable in using CRM systems, email, and Microsoft Office Suite. Ability to travel locally or regionally for job site visits and training sessions. Preferred Qualifications
Experience delivering technical training or presentations HVAC certifications (e.g., NATE, EPA 608) Experience with HVAC Heat Pump and Mini Split systems Plumbing or gas license (journeyman or master) Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Wholesale Building Materials
#J-18808-Ljbffr
SRGI
is seeking a
Technical Support Manager
based at our office in Raynham, MA. We strive to grow an organization of highly trusted and qualified leaders to serve our industry and beyond. If you're interested in working for a successful manufacturer's rep agency with a great culture, clear vision, competitive salary, benefits package, product training and vacation time, please feel free to reach out! Key Duties and Responsibilities
Provide
post-sales HVAC/hydronic technical support
to customers, dealers, SRGI personnel, and contractors via phone and email. Conduct
technical training sessions
for dealers and distributors. Perform duties
independently , demonstrating strong time management and organizational skills. Stay current with
emerging HVAC/hydronic technologies , equipment, and accessories by attending manufacturer-provided training. Occasionally conduct
on-site job visits
as needed to support troubleshooting and ensure proper system operation. Utilize CRM software to log all tech support calls and job site visits Maintenance of SRGI training facility equipment Manage class attendance records in accordance with SRGI and manufacturer requirements Creation, editing, and delivery of technical presentations. Respond to customer inquiries
promptly and professionally
to maintain high levels of satisfaction. Identify opportunities to
drive supplemental sales
through technical support interactions. Proactively create supporting documents for common technical support items, best practices, and any other procedures. Perform
other related duties as assigned
by management. Required Qualifications
Minimum 5+ years of experience in the HVAC, heating or mechanical industry. Ability to work out of SRGI’s Raynham, MA offices. Extensive experience with either residential/commercial HVAC or hydronic heating systems
is required. Comprehensive understanding of
HVAC and or hydronic heating systems , including installation, diagnostics, service, and best practices. Strong communication skills with the ability to explain technical concepts to a variety of audiences. Capable in using CRM systems, email, and Microsoft Office Suite. Ability to travel locally or regionally for job site visits and training sessions. Preferred Qualifications
Experience delivering technical training or presentations HVAC certifications (e.g., NATE, EPA 608) Experience with HVAC Heat Pump and Mini Split systems Plumbing or gas license (journeyman or master) Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Wholesale Building Materials
#J-18808-Ljbffr