One Medical
Phlebotomist/Administrative Assistant (Extended Hours, Flex)
One Medical, Palo Alto, California, United States, 94306
Phlebotomist/Administrative Assistant (Extended Hours, Flex)
Join One Medical as a Phlebotomist/Administrative Assistant (Extended Hours, Flex). We are a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. About Us We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. The Opportunity As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. What You’ll Likely Work On
Use impeccable C-I-CARE in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience. Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics. Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs. Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties. All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations. Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks. Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization. Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System. What You’ll Need
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment. An active phlebotomy certification to practice in CA. Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions. Strong written and verbal communication skills. A High School Diploma or equivalent. Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously. Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus). A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care. A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks. Benefits We offer a robust benefits package designed to aid your health and wellness, including paid sabbatical, free One Medical memberships, employee assistance programs, competitive medical, dental, and vision plans, pre-tax commuter benefits, and more.
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Join One Medical as a Phlebotomist/Administrative Assistant (Extended Hours, Flex). We are a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. About Us We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. The Opportunity As a Phlebotomist/Administrative Assistant at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. What You’ll Likely Work On
Use impeccable C-I-CARE in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience. Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics. Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs. Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties. All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations. Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks. Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization. Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System. What You’ll Need
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment. An active phlebotomy certification to practice in CA. Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions. Strong written and verbal communication skills. A High School Diploma or equivalent. Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously. Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus). A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care. A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks. Benefits We offer a robust benefits package designed to aid your health and wellness, including paid sabbatical, free One Medical memberships, employee assistance programs, competitive medical, dental, and vision plans, pre-tax commuter benefits, and more.
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