State of Oregon
Service Desk Technician Tier 2 (Information Systems Specialist 4)
State of Oregon, Portland, Oregon, United States, 97204
Overview
Initial Posting Date: 09/17/2025 Application Deadline: 10/02/2025 Agency: Oregon Health Authority Salary Range: $5,052 – $7,640 Position Type: Employee Position Title: Service Desk Technician Tier 2 (Information Systems Specialist 4) Job Description: Opportunity Awaits, Apply Today! – Desk Technician Tier 2 (Information Systems Specialist 4) (Limited Duration 24 months) Responsibilities
Provide primary day-to-day support to OHA/ODHS staff located in the Portland, OR region for the maintenance, repair and use of personal computers and information systems. Enter and manage tickets in the unit’s ticket tracking system (CA). Support local area networks, servers, wide area network infrastructure, and standard software. Adhere to IT business processes including incident management, change management, asset management, configuration management, and other IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. Provide backup support during down times to help resolve service tickets or take phone calls for the Service Desk. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply. The Oregon Health Authority (OHA) values diversity and encourages applicants from all backgrounds and experiences. What We Are Looking For
Minimum Qualifications Three (3) years of information systems experience in IT helpdesk, information system, or desktop support, OR An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in IT helpdesk, information system, or desktop support. Desired Attributes Strong understanding of information technology related to desktop computers, LAN/WAN, and general computer operations. Good understanding of Windows operating systems and troubleshooting. Ability to work under pressure with professional and tactful customer service. Effective communication and excellent customer service skills for internal and external customers. Initiative and independent judgment; ability to work independently. Contribute to a positive, respectful, and productive work environment. Ability to work collaboratively with other technicians across the state. Strong teamwork, information sharing, and collaboration skills. Special Requirements
Criminal records and driving records check must meet OHA criteria at the time of hire and throughout employment. CJIS/FIPS/NIST and related security/privacy standards and other applicable laws and rules apply. Serve as a basis for making judicious assessments regarding privacy and security posture of networks, systems, and data. Working Conditions
Driving is an essential function; you must have a valid driver’s license and be able to travel statewide. Work occurs in an open landscape environment with typical office settings, possible high-noise areas, and frequent interruptions. Hybrid work location with substantial computer and video conferencing use. Application Guidance
How to Apply : Submission Requirements – at the time of application, ensure work history is up to date and attach resume, cover letter, and answer supplemental questions. External Candidates: Visit the State of Oregon careers site to submit your application. Internal Candidates: Current State of Oregon employees must apply through their Workday account. After You Apply: Before the job closes, log in to your Workday account to check pending tasks under “My Applications” and complete them. Check email (including junk) and Workday inbox for updates. Veterans are encouraged to apply; follow the instructions for Veterans’ preference documentation if applicable. Reminders: Submissions will be screened for consistency and communication skills. Review tips and guidance as needed. This announcement is for ONE vacancy, full-time, limited duration position. This position is union represented. Hybrid work arrangement. Contact: Umulkher Abdullahi at Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811 for questions or alternate formats. Benefits of Joining Our Team
We offer a workplace balancing productivity with enjoyment, mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to learn from. Benefits include: Competitive benefits package for employee and qualified family members with low out-of-pocket costs, including optional life insurance, disability coverage, and retirement options. Vacations accrual, holidays, personal business days, and sick leave provisions; access to PERS/OPSRP upon eligibility. Additional Details
The information in your application will be used for Equal Pay analyses. Salary notes and visa sponsorship information are included in the posting. The Oregon Health Authority is an equal opportunity, affirmative action employer committed to diversity and pay equity. For more information, visit the State of Oregon.
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Initial Posting Date: 09/17/2025 Application Deadline: 10/02/2025 Agency: Oregon Health Authority Salary Range: $5,052 – $7,640 Position Type: Employee Position Title: Service Desk Technician Tier 2 (Information Systems Specialist 4) Job Description: Opportunity Awaits, Apply Today! – Desk Technician Tier 2 (Information Systems Specialist 4) (Limited Duration 24 months) Responsibilities
Provide primary day-to-day support to OHA/ODHS staff located in the Portland, OR region for the maintenance, repair and use of personal computers and information systems. Enter and manage tickets in the unit’s ticket tracking system (CA). Support local area networks, servers, wide area network infrastructure, and standard software. Adhere to IT business processes including incident management, change management, asset management, configuration management, and other IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. Provide backup support during down times to help resolve service tickets or take phone calls for the Service Desk. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply. The Oregon Health Authority (OHA) values diversity and encourages applicants from all backgrounds and experiences. What We Are Looking For
Minimum Qualifications Three (3) years of information systems experience in IT helpdesk, information system, or desktop support, OR An Associate’s degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in IT helpdesk, information system, or desktop support. Desired Attributes Strong understanding of information technology related to desktop computers, LAN/WAN, and general computer operations. Good understanding of Windows operating systems and troubleshooting. Ability to work under pressure with professional and tactful customer service. Effective communication and excellent customer service skills for internal and external customers. Initiative and independent judgment; ability to work independently. Contribute to a positive, respectful, and productive work environment. Ability to work collaboratively with other technicians across the state. Strong teamwork, information sharing, and collaboration skills. Special Requirements
Criminal records and driving records check must meet OHA criteria at the time of hire and throughout employment. CJIS/FIPS/NIST and related security/privacy standards and other applicable laws and rules apply. Serve as a basis for making judicious assessments regarding privacy and security posture of networks, systems, and data. Working Conditions
Driving is an essential function; you must have a valid driver’s license and be able to travel statewide. Work occurs in an open landscape environment with typical office settings, possible high-noise areas, and frequent interruptions. Hybrid work location with substantial computer and video conferencing use. Application Guidance
How to Apply : Submission Requirements – at the time of application, ensure work history is up to date and attach resume, cover letter, and answer supplemental questions. External Candidates: Visit the State of Oregon careers site to submit your application. Internal Candidates: Current State of Oregon employees must apply through their Workday account. After You Apply: Before the job closes, log in to your Workday account to check pending tasks under “My Applications” and complete them. Check email (including junk) and Workday inbox for updates. Veterans are encouraged to apply; follow the instructions for Veterans’ preference documentation if applicable. Reminders: Submissions will be screened for consistency and communication skills. Review tips and guidance as needed. This announcement is for ONE vacancy, full-time, limited duration position. This position is union represented. Hybrid work arrangement. Contact: Umulkher Abdullahi at Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811 for questions or alternate formats. Benefits of Joining Our Team
We offer a workplace balancing productivity with enjoyment, mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to learn from. Benefits include: Competitive benefits package for employee and qualified family members with low out-of-pocket costs, including optional life insurance, disability coverage, and retirement options. Vacations accrual, holidays, personal business days, and sick leave provisions; access to PERS/OPSRP upon eligibility. Additional Details
The information in your application will be used for Equal Pay analyses. Salary notes and visa sponsorship information are included in the posting. The Oregon Health Authority is an equal opportunity, affirmative action employer committed to diversity and pay equity. For more information, visit the State of Oregon.
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