OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD
Jr. Desktop Support Engineer
OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD, West Islip, New York, United States
Job Summary:
We are seeking a skilled
Desktop Support Engineer
with 2–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment. The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally. Key Responsibilities:
Provide Level 1 & Level 2 support for desktop/laptop hardware, software, and peripherals. Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications. Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters). Manage user accounts, permissions, and profiles using Active Directory. Perform routine maintenance, patching, and updates on user systems. Maintain and manage hardware inventory, asset tagging, and documentation. Coordinate with backend IT teams (network, server, security) to resolve escalated issues. Provide support for remote access (VPN, Citrix, VDI) and mobile devices. Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy). Follow ITIL-based processes for incident, change, and problem management. Assist with onboarding/offboarding tasks including device setup and access provisioning.
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We are seeking a skilled
Desktop Support Engineer
with 2–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment. The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally. Key Responsibilities:
Provide Level 1 & Level 2 support for desktop/laptop hardware, software, and peripherals. Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications. Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters). Manage user accounts, permissions, and profiles using Active Directory. Perform routine maintenance, patching, and updates on user systems. Maintain and manage hardware inventory, asset tagging, and documentation. Coordinate with backend IT teams (network, server, security) to resolve escalated issues. Provide support for remote access (VPN, Citrix, VDI) and mobile devices. Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy). Follow ITIL-based processes for incident, change, and problem management. Assist with onboarding/offboarding tasks including device setup and access provisioning.
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