Akkodis
Overview
Implementation Specialist (Active Clearance Required). This position is located in Atlanta, GA (Hybrid when not traveling onsite). Travel: 50% of the time.
Base pay range: $75,000.00/yr - $90,000.00/yr
This position located in: Atlanta, GA (Hybrid when not traveling onsite)
Responsibilities
Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
Collaborate with clients to understand their business requirements and customize the software solution accordingly.
Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
Conduct product training sessions and create documentation to help customers maximize software functionality.
Troubleshoot and resolve implementation-related issues in coordination with internal teams.
Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
Continuously refine implementation processes to improve efficiency and customer outcomes.
Qualifications
Active Clearance REQUIRED
Up to 50% travel REQUIRED
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, equivalent experience will be considered in lieu of a degree.
At least 2 years of experience in software implementation, onboarding, or technical customer support.
Strong technical aptitude and the ability to learn new software applications quickly.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Experience with CRM, ERP, SaaS, or cloud-based software solutions is a plus.
Familiarity with APIs, data migration, and system integrations is preferred.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Benefits & Culture
Access and communication with Senior Management
Professional development and training opportunities
401(k) with 100% vesting after 3 months
HSA, FSA, and DCA accounts
Flexible office hours and remote work opportunities
Open PTO
Parental leave
Wellness and fitness center discounts
Employee Assistance Programs and employee concierge services
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Base pay range: $75,000.00/yr - $90,000.00/yr
This position located in: Atlanta, GA (Hybrid when not traveling onsite)
Responsibilities
Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
Collaborate with clients to understand their business requirements and customize the software solution accordingly.
Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
Conduct product training sessions and create documentation to help customers maximize software functionality.
Troubleshoot and resolve implementation-related issues in coordination with internal teams.
Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
Continuously refine implementation processes to improve efficiency and customer outcomes.
Qualifications
Active Clearance REQUIRED
Up to 50% travel REQUIRED
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, equivalent experience will be considered in lieu of a degree.
At least 2 years of experience in software implementation, onboarding, or technical customer support.
Strong technical aptitude and the ability to learn new software applications quickly.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Experience with CRM, ERP, SaaS, or cloud-based software solutions is a plus.
Familiarity with APIs, data migration, and system integrations is preferred.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Benefits & Culture
Access and communication with Senior Management
Professional development and training opportunities
401(k) with 100% vesting after 3 months
HSA, FSA, and DCA accounts
Flexible office hours and remote work opportunities
Open PTO
Parental leave
Wellness and fitness center discounts
Employee Assistance Programs and employee concierge services
#J-18808-Ljbffr