SpryPoint
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The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. Join SpryPoint: Powering the Future of Utilities.
At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.
We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.
This is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office three days per week, with additional travel to client sites across North America as needed (up to 25-50% of the time).
What You’ll Do
Leading gap analysis sessions to understand our customers needs
Mapping to-be business processes
Configuring, testing and tuning the software
Mapping and assisting with data conversions from legacy systems
Training end users throughout the project on software functionality and best practices
Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
Collaborate with development & dev-ops teams to influence, design, and validate solutions
Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
What We’re Looking For
2+ years of experience working with enterprise applications software, preferably in the utility sector
Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
Business Analysis and Business Process Mapping experience
Experience with reporting and business intelligence applications and platforms
Technical skills such as relational database knowledge or SQL skills is a huge plus
Proven ability to train users on enterprise software applications
What You’ll Bring
Demonstrated ability to prioritize and execute tasks in high-pressure environments
Strong interpersonal skills and the ability to interact with senior management, clients, and partners
Clear and concise communication skills (written and verbal)
A proactive and enthusiastic approach to learning new skills and adapting to change
Confidence to work independently and collaboratively within internal and external teams
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let’s talk.
Expect More From Your Career at SpryPoint
Hybrid environment with an office in downtown Atlanta and flexible working hours
Competitive Total Rewards – Comprehensive compensation package that grows with you
Complete Setup – MacBook + $500 to create your ideal home workspace
Total Wellness – Health, dental, vision, and life insurance from day one
Recharge Time – Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security – RRSP (Canada) and 401k (US) matching programs
Continuous Growth – $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection – Annual company events and team offsites that bring us together
Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations: If you need accommodations during the interview process, let us know and we’ll work with you to provide the necessary support.
Note: This posting may include additional information such as references to internal referrals and screening procedures as part of our hiring process. Final candidates will complete a formal background check and identity verification as part of our SOC 2 compliance procedures.
Locations: Decatur, GA; Atlanta, GA
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The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. Join SpryPoint: Powering the Future of Utilities.
At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.
We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.
This is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office three days per week, with additional travel to client sites across North America as needed (up to 25-50% of the time).
What You’ll Do
Leading gap analysis sessions to understand our customers needs
Mapping to-be business processes
Configuring, testing and tuning the software
Mapping and assisting with data conversions from legacy systems
Training end users throughout the project on software functionality and best practices
Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
Collaborate with development & dev-ops teams to influence, design, and validate solutions
Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
What We’re Looking For
2+ years of experience working with enterprise applications software, preferably in the utility sector
Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
Business Analysis and Business Process Mapping experience
Experience with reporting and business intelligence applications and platforms
Technical skills such as relational database knowledge or SQL skills is a huge plus
Proven ability to train users on enterprise software applications
What You’ll Bring
Demonstrated ability to prioritize and execute tasks in high-pressure environments
Strong interpersonal skills and the ability to interact with senior management, clients, and partners
Clear and concise communication skills (written and verbal)
A proactive and enthusiastic approach to learning new skills and adapting to change
Confidence to work independently and collaboratively within internal and external teams
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let’s talk.
Expect More From Your Career at SpryPoint
Hybrid environment with an office in downtown Atlanta and flexible working hours
Competitive Total Rewards – Comprehensive compensation package that grows with you
Complete Setup – MacBook + $500 to create your ideal home workspace
Total Wellness – Health, dental, vision, and life insurance from day one
Recharge Time – Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security – RRSP (Canada) and 401k (US) matching programs
Continuous Growth – $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection – Annual company events and team offsites that bring us together
Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations: If you need accommodations during the interview process, let us know and we’ll work with you to provide the necessary support.
Note: This posting may include additional information such as references to internal referrals and screening procedures as part of our hiring process. Final candidates will complete a formal background check and identity verification as part of our SOC 2 compliance procedures.
Locations: Decatur, GA; Atlanta, GA
#J-18808-Ljbffr