Hologic
Overview
Why consider this job opportunity:
Salary up to $83,700
Bonus eligible compensation package
Opportunities for career advancement and growth within the organization
Collaborative work environment with a focus on employee passion and purpose
Chance to contribute to global health improvements through diagnostic products
Support available 24/7, with potential for on-call responsibilities
Responsibilities
Provide technical support for cytology and molecular products via phone and email to both internal and external customers
Troubleshoot issues with diagnostic instruments, reagents, and software
Document customer interactions in the CRM system and escalate issues as needed
Authorize returns of customer products for investigation and determine replacements
Serve as a liaison to other departments concerning specific product lines
Qualifications
Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field
Ability to understand scientific concepts related to DNA, RNA, and cytology
Strong customer service skills with good communication and multitasking abilities
Flexibility in schedule and comfort with phone communication
Eagerness to start a career in the field and grow within the department
Preferred Qualifications
ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
Experience as a Cytology Prep Technician
Familiarity with cytology, RT PCR, molecular, or virology
Ability to troubleshoot Laboratory Information Systems interfaces and network computers
Bilingual in French and English
#MedicalDiagnostics #TechnicalSupport #CareerGrowth #HealthcareInnovation #CustomerService
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $83,700
Bonus eligible compensation package
Opportunities for career advancement and growth within the organization
Collaborative work environment with a focus on employee passion and purpose
Chance to contribute to global health improvements through diagnostic products
Support available 24/7, with potential for on-call responsibilities
Responsibilities
Provide technical support for cytology and molecular products via phone and email to both internal and external customers
Troubleshoot issues with diagnostic instruments, reagents, and software
Document customer interactions in the CRM system and escalate issues as needed
Authorize returns of customer products for investigation and determine replacements
Serve as a liaison to other departments concerning specific product lines
Qualifications
Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field
Ability to understand scientific concepts related to DNA, RNA, and cytology
Strong customer service skills with good communication and multitasking abilities
Flexibility in schedule and comfort with phone communication
Eagerness to start a career in the field and grow within the department
Preferred Qualifications
ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
Experience as a Cytology Prep Technician
Familiarity with cytology, RT PCR, molecular, or virology
Ability to troubleshoot Laboratory Information Systems interfaces and network computers
Bilingual in French and English
#MedicalDiagnostics #TechnicalSupport #CareerGrowth #HealthcareInnovation #CustomerService
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr