Google
Customer and Partner Solutions Engineer III, gTech
Google, Boulder, Colorado, United States, 80301
Customer and Partner Solutions Engineer III, gTech
The application window will be open until at least October 6, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA; Atlanta, GA, USA . Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience in databases, data analysis, and scripting using SQL/MySQL. 3 years of experience in application or system development. Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: Master’s degree in Engineering, Computer Science, Business, or a related field. 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python, TypeScript). Experience in architecting and implementing scalable, agentic AI solutions that integrate Large Language Models (LLMs) with deterministic conversational workflows and the development of reusable, API-driven tool calls. Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering. Experience using Machine Learning and building solutions. Excellent communication, project management, and leadership skills, with the ability to manage multiple stakeholders and workstreams. About The Job In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for NextGen User Care incorporating AI. Our team influences product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways, and increases efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google. As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you'll collaborate with a diverse set of cross-functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting solutions. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Responsibilities Collaborate with Product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for Google users, empowering both customers and support agents. Provide guidance on the technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges. Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows. Develop a deep comprehension of gTech's internal tools portfolio and advocate for bug fixes and platform enhancements, work closely with the Product Engineering team to test recently released features and help extended workforce workflow authors on-board and implement these features in workflows. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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The application window will be open until at least October 6, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA; Atlanta, GA, USA . Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience in databases, data analysis, and scripting using SQL/MySQL. 3 years of experience in application or system development. Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: Master’s degree in Engineering, Computer Science, Business, or a related field. 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python, TypeScript). Experience in architecting and implementing scalable, agentic AI solutions that integrate Large Language Models (LLMs) with deterministic conversational workflows and the development of reusable, API-driven tool calls. Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering. Experience using Machine Learning and building solutions. Excellent communication, project management, and leadership skills, with the ability to manage multiple stakeholders and workstreams. About The Job In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for NextGen User Care incorporating AI. Our team influences product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways, and increases efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google. As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you'll collaborate with a diverse set of cross-functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting solutions. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Responsibilities Collaborate with Product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for Google users, empowering both customers and support agents. Provide guidance on the technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges. Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows. Develop a deep comprehension of gTech's internal tools portfolio and advocate for bug fixes and platform enhancements, work closely with the Product Engineering team to test recently released features and help extended workforce workflow authors on-board and implement these features in workflows. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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