Harris Computer
Overview
Join Harris Computer as a Microsoft Office 365 Engineer on a 1-year contract. This remote opportunity is open to candidates in Canada or the USA. Responsibilities Provide expert-level support for Office 365 (Exchange Online, Microsoft Teams, Enterprise Voice) and Microsoft Entra ID (Azure AD).
Act as a 3rd-tier support resource for messaging-related escalations and troubleshooting.
Lead migration efforts of Exchange mailboxes for new acquisitions, ensuring a smooth transition to the system.
Implement, configure, and maintain Exchange policies, SMTP relay, and email routing configurations.
Work with identity federation, access control, and integration with SAML, OAuth, and Entra ID.
Collaborate with cross-functional teams to meet communication and collaboration needs.
Perform root cause analysis for service interruptions, ensuring timely recovery and the prevention of recurring issues.
Document and maintain system configurations, processes, and standard operating procedures (SOPs).
Adhere to ITIL best practices, ensuring the integrity of change management and incident management processes.
Stay up-to-date on emerging trends and technologies within Office 365, Teams, and Entra ID.
What We Are Looking For Extensive Experience: In-depth knowledge of Office 365 (Exchange, Teams enterprise voice) and Entra ID (Azure AD).
Troubleshooting Skills: Strong analytical and problem-solving skills, with the ability to perform root cause analysis and resolve complex issues.
ITIL Knowledge: Solid understanding of ITIL best practices, including incident management, change management, and problem management.
Documentation: Ability to create and maintain detailed documentation, including system configurations and SOPs.
Team Player: Able to collaborate effectively with various IT teams, with excellent interpersonal and communication skills.
Independent & Efficient: Ability to work autonomously in a fast-paced environment while delivering high-quality results.
Preferred Qualifications Certifications in Office 365 (Microsoft Certified: Teams Voice Engineer, Microsoft Certified: Security, Compliance, and Identity Fundamentals, etc.).
Familiarity with other collaboration tools and enterprise software platforms.
Employment type
Full-time Job function
Administrative Industries
Software Development
#J-18808-Ljbffr
Join Harris Computer as a Microsoft Office 365 Engineer on a 1-year contract. This remote opportunity is open to candidates in Canada or the USA. Responsibilities Provide expert-level support for Office 365 (Exchange Online, Microsoft Teams, Enterprise Voice) and Microsoft Entra ID (Azure AD).
Act as a 3rd-tier support resource for messaging-related escalations and troubleshooting.
Lead migration efforts of Exchange mailboxes for new acquisitions, ensuring a smooth transition to the system.
Implement, configure, and maintain Exchange policies, SMTP relay, and email routing configurations.
Work with identity federation, access control, and integration with SAML, OAuth, and Entra ID.
Collaborate with cross-functional teams to meet communication and collaboration needs.
Perform root cause analysis for service interruptions, ensuring timely recovery and the prevention of recurring issues.
Document and maintain system configurations, processes, and standard operating procedures (SOPs).
Adhere to ITIL best practices, ensuring the integrity of change management and incident management processes.
Stay up-to-date on emerging trends and technologies within Office 365, Teams, and Entra ID.
What We Are Looking For Extensive Experience: In-depth knowledge of Office 365 (Exchange, Teams enterprise voice) and Entra ID (Azure AD).
Troubleshooting Skills: Strong analytical and problem-solving skills, with the ability to perform root cause analysis and resolve complex issues.
ITIL Knowledge: Solid understanding of ITIL best practices, including incident management, change management, and problem management.
Documentation: Ability to create and maintain detailed documentation, including system configurations and SOPs.
Team Player: Able to collaborate effectively with various IT teams, with excellent interpersonal and communication skills.
Independent & Efficient: Ability to work autonomously in a fast-paced environment while delivering high-quality results.
Preferred Qualifications Certifications in Office 365 (Microsoft Certified: Teams Voice Engineer, Microsoft Certified: Security, Compliance, and Identity Fundamentals, etc.).
Familiarity with other collaboration tools and enterprise software platforms.
Employment type
Full-time Job function
Administrative Industries
Software Development
#J-18808-Ljbffr