BCforward
BCforward is seeking a highly motivated and experienced IT Project Manager. Note: Candidate must be local to Atlanta, GA and have a banking background.
Job Title: IT Project Manager
Duration: 12 Months Contract
Pay Rate: $68/Hr. On W2
The Strategy and Integration team within Client, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Salesforce) Enablement, API Product Management. In this exciting opportunity, you will be an integral part of the Partner Integrations team ensuring our Financial Institutions and Cobrand partners are successfully set-up to connect to U.S. Bank and their successful implementation of APIs that enhance the cardmember experience that differentiates our B2B partners from their competitors.
This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and able to navigate curve balls, this is the role for you.
Key Responsibilities:
Project Coordination & Execution: Lead end-to-end implementation of technical integrations including batch file data exchange setup, act as the primary point of contact for assigned projects, and maintain accurate and up-to-date project tracking using Salesforce. Customer Communication & Relationship Management: Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule, explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders, and maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions. Project Oversight: Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly, and coordinate internal and external meetings, document outcomes, and track next steps. Stakeholder Alignment & Reporting: Provide regular status updates and executive summaries to internal stakeholders, facilitate alignment between business goals and technical implementation strategies, and provide feedback on Partner and 3rd Party Vendor integration readiness. Technical Documentation & Knowledge Transfer: Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides, and conduct knowledge transfer sessions with internal support and operations teams post-implementation. Post-Implementation Support & Optimization: Monitor integration performance post-launch and coordinate with partners to resolve any issues, identify opportunities for optimization and scalability in existing integrations. Change Management: Support change management efforts related to new integration processes or tools, train internal teams and partners on updated workflows and systems, identify opportunities to improve internal implementation processes and partner experience, and collaborate with cross-functional teams on process improvement initiatives. Basic Qualifications:
Bachelor’s degree, or equivalent work experience. Client-facing B2B roles, preferably in a technology or financial services environment. Demonstrated ability to manage multiple projects and deadlines simultaneously. Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude. Comfortable managing client and vendor relationships. Clear, confident communicator with strong listening skills. Patient, diplomatic, and solution-oriented. Proactive in follow-up and problem resolution. Technically curious and process-minded. Excellent analytical, problem-solving, organizational skills and attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Aptitude for learning new systems, software, and integration methods. Experience initiating or participating in process improvement initiatives. Preferred Skills/Experience:
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.). Experience with Salesforce or similar CRM/project tracking tools. Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.). Credit card payments and/or credit card partner management experience. We are an equal opportunities employer and welcome applications from all qualified candidates.
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Project Coordination & Execution: Lead end-to-end implementation of technical integrations including batch file data exchange setup, act as the primary point of contact for assigned projects, and maintain accurate and up-to-date project tracking using Salesforce. Customer Communication & Relationship Management: Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule, explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders, and maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions. Project Oversight: Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly, and coordinate internal and external meetings, document outcomes, and track next steps. Stakeholder Alignment & Reporting: Provide regular status updates and executive summaries to internal stakeholders, facilitate alignment between business goals and technical implementation strategies, and provide feedback on Partner and 3rd Party Vendor integration readiness. Technical Documentation & Knowledge Transfer: Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides, and conduct knowledge transfer sessions with internal support and operations teams post-implementation. Post-Implementation Support & Optimization: Monitor integration performance post-launch and coordinate with partners to resolve any issues, identify opportunities for optimization and scalability in existing integrations. Change Management: Support change management efforts related to new integration processes or tools, train internal teams and partners on updated workflows and systems, identify opportunities to improve internal implementation processes and partner experience, and collaborate with cross-functional teams on process improvement initiatives. Basic Qualifications:
Bachelor’s degree, or equivalent work experience. Client-facing B2B roles, preferably in a technology or financial services environment. Demonstrated ability to manage multiple projects and deadlines simultaneously. Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude. Comfortable managing client and vendor relationships. Clear, confident communicator with strong listening skills. Patient, diplomatic, and solution-oriented. Proactive in follow-up and problem resolution. Technically curious and process-minded. Excellent analytical, problem-solving, organizational skills and attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Aptitude for learning new systems, software, and integration methods. Experience initiating or participating in process improvement initiatives. Preferred Skills/Experience:
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.). Experience with Salesforce or similar CRM/project tracking tools. Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.). Credit card payments and/or credit card partner management experience. We are an equal opportunities employer and welcome applications from all qualified candidates.
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