Creative Solutions Services, LLC
Overview
Salary: $58.02-$70.07 per hour • Location: Atlanta, GA • On-site • Contract Job Title: IT Project Manager Location: Atlanta GA 30328 Duration: 12+ months on contract with possible extension JOB DESCRIPTION:
The Strategy and Integration team within Client’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Client) Enablement, API Product Management. You will be an integral part of the Partner Integrations team ensuring our Financial Institutions and Cobrand partners are successfully set-up to connect to Client and their successful implementation of APIs that enhance the cardmember experience that differentiates our B2B partners from their competitors. This role is a detail-oriented, client-focused Partner Integration Implementation Manager responsible for leading and coordinating technical onboarding projects between Client and partner Financial Institutions & Cobrand partners. You will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our partners (financial institutions) and Cobrand partners (merchants) and their 3rd party digital providers. This is a dynamic, cross-functional role requiring strong communication, the ability to translate technical requirements, and the capacity to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, discussing technology, and navigating curve balls, this is the role for you.
Key Responsibilities
Project Coordination & Execution:
Lead end-to-end implementation of technical integrations including batch file data exchange setup, Single Sign-On (SSO) integrations, and credit card payment API implementations. Act as the primary point of contact for assigned projects, managing communications between Client, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent). Maintain accurate and up-to-date project tracking using Client.
Customer Communication & Relationship Management
Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule. Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders. Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.
Project Oversight
Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly. Coordinate internal and external meetings, document outcomes, and track next steps.
Stakeholder Alignment & Reporting
Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams. Facilitate alignment between business goals and technical implementation strategies. Provide feedback on Partner and 3rd Party Vendor integration readiness.
Technical Documentation & Knowledge Transfer
Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides. Conduct knowledge transfer sessions with internal support and operations teams post-implementation.
Post-Implementation Support & Optimization
Monitor integration performance post-launch and coordinate with partners to resolve any issues. Identify opportunities for optimization and scalability in existing integrations.
Change Management
Support change management efforts related to new integration processes or tools. Train internal teams and partners on updated workflows and systems.
Continuous Improvement
Identify opportunities to improve internal implementation processes and partner experience. Collaborate with cross-functional teams on process improvement initiatives.
Risk Management & Compliance
Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity. Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).
Qualifications
Basic Qualifications:
Bachelor’s degree, or equivalent work experience. Experience in client-facing B2B roles, preferably in a technology or financial services environment. Demonstrated ability to manage multiple projects and deadlines simultaneously. Ability to communicate technical topics clearly to audiences without technical aptitude. Comfortable managing client and vendor relationships. Strong communication, listening skills, and a solution-oriented mindset. Proactive in follow-up and problem resolution. Technically curious and process-minded. Excellent analytical, problem-solving, organizational skills and attention to detail. Ability to collaborate with cross-functional teams. Aptitude for learning new systems, software, and integration methods. Experience initiating or participating in process improvement initiatives. Preferred Skills/Experience:
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files). Experience with CRM/project tracking tools (e.g., Client) and with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent). Credit card payments or partner management experience. Training internal teams and partners on updated workflows and systems. Support change management efforts related to new integration processes or tools.
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Salary: $58.02-$70.07 per hour • Location: Atlanta, GA • On-site • Contract Job Title: IT Project Manager Location: Atlanta GA 30328 Duration: 12+ months on contract with possible extension JOB DESCRIPTION:
The Strategy and Integration team within Client’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Client) Enablement, API Product Management. You will be an integral part of the Partner Integrations team ensuring our Financial Institutions and Cobrand partners are successfully set-up to connect to Client and their successful implementation of APIs that enhance the cardmember experience that differentiates our B2B partners from their competitors. This role is a detail-oriented, client-focused Partner Integration Implementation Manager responsible for leading and coordinating technical onboarding projects between Client and partner Financial Institutions & Cobrand partners. You will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our partners (financial institutions) and Cobrand partners (merchants) and their 3rd party digital providers. This is a dynamic, cross-functional role requiring strong communication, the ability to translate technical requirements, and the capacity to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, discussing technology, and navigating curve balls, this is the role for you.
Key Responsibilities
Project Coordination & Execution:
Lead end-to-end implementation of technical integrations including batch file data exchange setup, Single Sign-On (SSO) integrations, and credit card payment API implementations. Act as the primary point of contact for assigned projects, managing communications between Client, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent). Maintain accurate and up-to-date project tracking using Client.
Customer Communication & Relationship Management
Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule. Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders. Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.
Project Oversight
Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly. Coordinate internal and external meetings, document outcomes, and track next steps.
Stakeholder Alignment & Reporting
Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams. Facilitate alignment between business goals and technical implementation strategies. Provide feedback on Partner and 3rd Party Vendor integration readiness.
Technical Documentation & Knowledge Transfer
Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides. Conduct knowledge transfer sessions with internal support and operations teams post-implementation.
Post-Implementation Support & Optimization
Monitor integration performance post-launch and coordinate with partners to resolve any issues. Identify opportunities for optimization and scalability in existing integrations.
Change Management
Support change management efforts related to new integration processes or tools. Train internal teams and partners on updated workflows and systems.
Continuous Improvement
Identify opportunities to improve internal implementation processes and partner experience. Collaborate with cross-functional teams on process improvement initiatives.
Risk Management & Compliance
Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity. Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).
Qualifications
Basic Qualifications:
Bachelor’s degree, or equivalent work experience. Experience in client-facing B2B roles, preferably in a technology or financial services environment. Demonstrated ability to manage multiple projects and deadlines simultaneously. Ability to communicate technical topics clearly to audiences without technical aptitude. Comfortable managing client and vendor relationships. Strong communication, listening skills, and a solution-oriented mindset. Proactive in follow-up and problem resolution. Technically curious and process-minded. Excellent analytical, problem-solving, organizational skills and attention to detail. Ability to collaborate with cross-functional teams. Aptitude for learning new systems, software, and integration methods. Experience initiating or participating in process improvement initiatives. Preferred Skills/Experience:
Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files). Experience with CRM/project tracking tools (e.g., Client) and with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent). Credit card payments or partner management experience. Training internal teams and partners on updated workflows and systems. Support change management efforts related to new integration processes or tools.
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