Bluum
Overview
The Systems Administrator ensures customer success in a fast-paced environment by identifying and remediating issues relating to information technology. This position is also responsible for identifying and driving system improvements. Technical support is the primary responsibility for the IT Systems Administrator. The IT Systems Administrator supports multiple customers in multiple locations for a variety of information technology practices. All requests for assistance are recorded and responded to via the helpdesk ticketing system.
Responsibilities
Helpdesk
Troubleshooting / configuration of computer applications and hardware
Windows OS and application updates and patching
Storage management
Telecom / softphone
Printing
Networking
3rd party application support
User profile maintenance and modification
User data recovery
Systems Administration
User creation and licensing
Cross systems permissions
Messaging security
CCTV support
MDMs
Network modification – rules / exceptions
Directory / permissions management
Tier one integrations
Backups
Other duties as assigned
Education & Skill Requirements
Minimum three years systems administration.
Associates degree or equivalent
Strong interpersonal and communication skills. Capable of explaining complex procedures both verbally and written.
Comfortable approaching users to understand their requirements.
Ability to work and solve problems independently, on a team, and under the direction of IT management.
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Able to read and understand schematics, signal flow diagrams, and architectural drawings.
Enhanced knowledge of current technology and trends in the information technology field.
Able to research, evaluate and recommend solutions based on an analysis of department needs and existing infrastructure.
Able to communicate effectively with customers and co-workers.
Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
Firm understanding of the following systems:
Microsoft Windows workstation and server operating systems
Microsoft Office applications
Microsoft Server Technologies
Active Directory
DNS
DHCP
Exchange
Teams
WDS / MDT
Server virtualization VMWare/HyperV
Encryption technologies
SentinelOne EDR
Analyzing error logs
Antivirus / Malware / Ransomware prevention and remediation
Conceptual understanding of the following systems:
Linux server operating systems
Cisco / Aruba / Ubiquiti WLAN APs & controllers
Fortinet / Juniper / Watchguard firewalls
Policy and scheduled action automations
Vendor licensing
Core Values
Courage: We are brave. We approach first attempts with prowess, pioneer efforts to spark change, and rise to meet challenges without fear of failure.
Ownership: We say it. We do it. We take ownership of our words, choices, and results because accuracy and accountability help create flourishing futures.
Passion: We are driven. We are motivated by the pursuit of our mission – continuously learning and persevering toward improved experiences and better futures for all.
Empathy: We listen to and seek to understand the people we serve – educators, students, vendors and each other.
Training
It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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Responsibilities
Helpdesk
Troubleshooting / configuration of computer applications and hardware
Windows OS and application updates and patching
Storage management
Telecom / softphone
Printing
Networking
3rd party application support
User profile maintenance and modification
User data recovery
Systems Administration
User creation and licensing
Cross systems permissions
Messaging security
CCTV support
MDMs
Network modification – rules / exceptions
Directory / permissions management
Tier one integrations
Backups
Other duties as assigned
Education & Skill Requirements
Minimum three years systems administration.
Associates degree or equivalent
Strong interpersonal and communication skills. Capable of explaining complex procedures both verbally and written.
Comfortable approaching users to understand their requirements.
Ability to work and solve problems independently, on a team, and under the direction of IT management.
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Able to read and understand schematics, signal flow diagrams, and architectural drawings.
Enhanced knowledge of current technology and trends in the information technology field.
Able to research, evaluate and recommend solutions based on an analysis of department needs and existing infrastructure.
Able to communicate effectively with customers and co-workers.
Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
Firm understanding of the following systems:
Microsoft Windows workstation and server operating systems
Microsoft Office applications
Microsoft Server Technologies
Active Directory
DNS
DHCP
Exchange
Teams
WDS / MDT
Server virtualization VMWare/HyperV
Encryption technologies
SentinelOne EDR
Analyzing error logs
Antivirus / Malware / Ransomware prevention and remediation
Conceptual understanding of the following systems:
Linux server operating systems
Cisco / Aruba / Ubiquiti WLAN APs & controllers
Fortinet / Juniper / Watchguard firewalls
Policy and scheduled action automations
Vendor licensing
Core Values
Courage: We are brave. We approach first attempts with prowess, pioneer efforts to spark change, and rise to meet challenges without fear of failure.
Ownership: We say it. We do it. We take ownership of our words, choices, and results because accuracy and accountability help create flourishing futures.
Passion: We are driven. We are motivated by the pursuit of our mission – continuously learning and persevering toward improved experiences and better futures for all.
Empathy: We listen to and seek to understand the people we serve – educators, students, vendors and each other.
Training
It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
#J-18808-Ljbffr