U3 INFOTECH PTE. LTD.
Desktop Support Engineer – Global Market
Responsibilities
Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems) Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms) Market Data Feed and Transaction Systems Service Administration IT Services (e.g., liaison with GO&T) Voice Communication Services (e.g., IPC, Avaya, Cisco) Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing) Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades. Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, and other related IT issues. Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients. Maintain inventory of software, hardware, and mobile devices. Execute hardware moves, additions, changes, and refreshes. Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements. Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards. Escalate issues to the next level of support when necessary and follow up to ensure closure. Participate in after-hours phone standby duty. Conduct morning floor walks to inspect the server room and video conferencing rooms. Requirements
Must have minimum 2 years experience in Desktop Support. Candidate needs to possess good communication and service-oriented personality. Candidate needs to be familiar with the End-users computing environment and desktop support workflow. Able to perform basic network troubleshooting. Good understanding of AD, group policy, proxy setting, Power Excel, and latest Windows OS.
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Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services, including Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems) Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms) Market Data Feed and Transaction Systems Service Administration IT Services (e.g., liaison with GO&T) Voice Communication Services (e.g., IPC, Avaya, Cisco) Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing) Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades. Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, and other related IT issues. Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients. Maintain inventory of software, hardware, and mobile devices. Execute hardware moves, additions, changes, and refreshes. Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements. Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards. Escalate issues to the next level of support when necessary and follow up to ensure closure. Participate in after-hours phone standby duty. Conduct morning floor walks to inspect the server room and video conferencing rooms. Requirements
Must have minimum 2 years experience in Desktop Support. Candidate needs to possess good communication and service-oriented personality. Candidate needs to be familiar with the End-users computing environment and desktop support workflow. Able to perform basic network troubleshooting. Good understanding of AD, group policy, proxy setting, Power Excel, and latest Windows OS.
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