Rithum
Overview
As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. Responsibilities Lead technical discovery and solution design during late-stage sales engagements for strategic clients
Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
Provide expert-level platform training and consultation to client stakeholders
Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
Mentor and coach junior Client Success Engineers, supporting knowledge sharing and technical skill development
Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Qualifications
Minimum Qualifications 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Fluent in both written and spoken English
Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Advanced expertise in REST and SOAP API integrations and troubleshooting
Strong working knowledge of Excel and HTML
Demonstrated ability to manage multiple complex client projects simultaneously
Excellent problem-solving, time management, and prioritization skills
Strong communication and presentation skills for technical and non-technical audiences
Proven ability to document processes and create technical enablement materials
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
Preferred Qualifications Bachelor\'s degree in computer science, Information Technology, or a related field
5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Additional language proficiency is a plus
Experience working with enterprise clients and/or within the e-commerce industry
Familiarity with remote-based training tools
Project Management experience or certification (e.g., PMP, Agile)
Demonstrated success in developing online technical training content
A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives
Travel
Up to 10%
What It’s Like To Work At Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
EEO Statement
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We are committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we\'re here to ensure a seamless experience as you explore opportunities with our team.
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As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. Responsibilities Lead technical discovery and solution design during late-stage sales engagements for strategic clients
Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
Provide expert-level platform training and consultation to client stakeholders
Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
Mentor and coach junior Client Success Engineers, supporting knowledge sharing and technical skill development
Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Qualifications
Minimum Qualifications 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Fluent in both written and spoken English
Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Advanced expertise in REST and SOAP API integrations and troubleshooting
Strong working knowledge of Excel and HTML
Demonstrated ability to manage multiple complex client projects simultaneously
Excellent problem-solving, time management, and prioritization skills
Strong communication and presentation skills for technical and non-technical audiences
Proven ability to document processes and create technical enablement materials
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
Preferred Qualifications Bachelor\'s degree in computer science, Information Technology, or a related field
5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Additional language proficiency is a plus
Experience working with enterprise clients and/or within the e-commerce industry
Familiarity with remote-based training tools
Project Management experience or certification (e.g., PMP, Agile)
Demonstrated success in developing online technical training content
A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives
Travel
Up to 10%
What It’s Like To Work At Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
EEO Statement
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We are committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we\'re here to ensure a seamless experience as you explore opportunities with our team.
#J-18808-Ljbffr