ACI Worldwide
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If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.
Overview
Job Summary: Acts as a recognized technical expert in a strategic business application, technology, industry or ACI service offering. Functions as one of the highest-level individual contributors in at least one technical area. Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems. Complies with all applicable ACI Time and Expense reporting processes and procedures. Job Responsibilities
Interpret customer/prospect requirements for ACI CMM product implementations to create PDM requests to submit to Product Engineering for estimating and scheduling (for product enhancements or customizations). Provide estimates for Client Delivery tasks required to complete an implementation, to be included in a SOW for contracting with a customer/prospect. Advise customers/prospects on use of ACI CMM product functionality to support their implementation and avoid unnecessary customizations. Collaborate with Product Engineering to resolve questions on requirements submitted. Work with ACI Scrum Master/Client to define project plan technical tasks needed to fulfill an implementation. Identify new requests from customers/prospects that require PDM processing and/or additional technical tasks to be estimated and contracted in a Change Control or new SOW. Mentor Technical Consultants on steps needed to complete technical tasks and to grow expertise in ACI CMM products. Ensure plans, policies and procedures are understood, administered, and adhered to by staff. Ensure timely resolution of customer issues and communicate issue status. Proactively communicate potential issues to customers and senior management. Perform other duties as assigned. Understand, adhere to and enforce all Corporate Policies, including the ACI Code of Ethics and Global Information Security. Knowledge, Skills, and Experience
Bachelor’s degree or equivalent experience. 8-10 years related experience in information technology (with a focus in ACI CMM products and/or back office processing). 5 years of management experience. Preferred Knowledge, Skills and Experience
Bachelor’s degree in business, technology, management, or operations preferred. Knowledge of ACI CMM products (especially ACI Issuer and ACI Acquirer). Knowledge of ACI Process for submitting PDMs for Product to determine if need will be product enhancement or customization; ability to support product by answering questions on requirements. Strong communication skills to work with Customers in North America to understand business requirements and discuss possible options for supporting them. Work Environment
Standard work environment Travel required, domestic and/or international Benefits
In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com. Job ID (Requisition #14689) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Job Postings and Locations
Atlanta Metropolitan Area and Atlanta, GA postings with varying salary ranges and timelines are listed below for reference. Salary figures shown are indicative ranges and may vary by location and experience.
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Job Summary: Acts as a recognized technical expert in a strategic business application, technology, industry or ACI service offering. Functions as one of the highest-level individual contributors in at least one technical area. Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems. Complies with all applicable ACI Time and Expense reporting processes and procedures. Job Responsibilities
Interpret customer/prospect requirements for ACI CMM product implementations to create PDM requests to submit to Product Engineering for estimating and scheduling (for product enhancements or customizations). Provide estimates for Client Delivery tasks required to complete an implementation, to be included in a SOW for contracting with a customer/prospect. Advise customers/prospects on use of ACI CMM product functionality to support their implementation and avoid unnecessary customizations. Collaborate with Product Engineering to resolve questions on requirements submitted. Work with ACI Scrum Master/Client to define project plan technical tasks needed to fulfill an implementation. Identify new requests from customers/prospects that require PDM processing and/or additional technical tasks to be estimated and contracted in a Change Control or new SOW. Mentor Technical Consultants on steps needed to complete technical tasks and to grow expertise in ACI CMM products. Ensure plans, policies and procedures are understood, administered, and adhered to by staff. Ensure timely resolution of customer issues and communicate issue status. Proactively communicate potential issues to customers and senior management. Perform other duties as assigned. Understand, adhere to and enforce all Corporate Policies, including the ACI Code of Ethics and Global Information Security. Knowledge, Skills, and Experience
Bachelor’s degree or equivalent experience. 8-10 years related experience in information technology (with a focus in ACI CMM products and/or back office processing). 5 years of management experience. Preferred Knowledge, Skills and Experience
Bachelor’s degree in business, technology, management, or operations preferred. Knowledge of ACI CMM products (especially ACI Issuer and ACI Acquirer). Knowledge of ACI Process for submitting PDMs for Product to determine if need will be product enhancement or customization; ability to support product by answering questions on requirements. Strong communication skills to work with Customers in North America to understand business requirements and discuss possible options for supporting them. Work Environment
Standard work environment Travel required, domestic and/or international Benefits
In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com. Job ID (Requisition #14689) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Job Postings and Locations
Atlanta Metropolitan Area and Atlanta, GA postings with varying salary ranges and timelines are listed below for reference. Salary figures shown are indicative ranges and may vary by location and experience.
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