Locus Robotics
Overview
Locus Robotics is a global leader in warehouse automation, delivering flexibility, throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our autonomous mobile robots integrate into warehouse environments to enhance efficiency, reduce costs, and scale operations. Trusted by over 150 industry-leading brands in over 350 sites worldwide, Locus enables rapid ROI, minimizes labor costs, and continuously improves productivity. Our Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without significant capital investments. With proven capabilities across workflows from picking and replenishment to sorting and pack-out, Locus Robotics helps businesses meet peak demands and adapt to changing operational needs. As part of our Customer Success team, you will be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform. Shift Availability
There are two shift times for this role: Shift 1: Thurs 6PM - 2AM ET; Fri 6PM - 2AM ET; Sat 6PM - 6AM ET; Sun 6PM - 6AM ET Shift 2: Sat 6PM - 6AM ET; Sun 6PM - 6AM ET; Mon 6PM - 2AM ET; Tue 6PM - 2AM ET Responsibilities
Own the execution of software version upgrades and new release deployments. Manage and update SLAM-based maps, implementing changes to optimize robot navigation. Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors). Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements. Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams. Develop and maintain documentation, FAQs, and internal troubleshooting guides. Collaborate with cross-functional teams to diagnose and resolve complex system issues. Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams. Qualifications
Bachelor's Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience. 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills. Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments. Ability to communicate technical/complex information both verbally and in writing. Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively. Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. Additional Information
Locus Robotics
is an equal opportunity employer. Location
Boston, MA
#J-18808-Ljbffr
Locus Robotics is a global leader in warehouse automation, delivering flexibility, throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our autonomous mobile robots integrate into warehouse environments to enhance efficiency, reduce costs, and scale operations. Trusted by over 150 industry-leading brands in over 350 sites worldwide, Locus enables rapid ROI, minimizes labor costs, and continuously improves productivity. Our Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without significant capital investments. With proven capabilities across workflows from picking and replenishment to sorting and pack-out, Locus Robotics helps businesses meet peak demands and adapt to changing operational needs. As part of our Customer Success team, you will be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform. Shift Availability
There are two shift times for this role: Shift 1: Thurs 6PM - 2AM ET; Fri 6PM - 2AM ET; Sat 6PM - 6AM ET; Sun 6PM - 6AM ET Shift 2: Sat 6PM - 6AM ET; Sun 6PM - 6AM ET; Mon 6PM - 2AM ET; Tue 6PM - 2AM ET Responsibilities
Own the execution of software version upgrades and new release deployments. Manage and update SLAM-based maps, implementing changes to optimize robot navigation. Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors). Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements. Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams. Develop and maintain documentation, FAQs, and internal troubleshooting guides. Collaborate with cross-functional teams to diagnose and resolve complex system issues. Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams. Qualifications
Bachelor's Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience. 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills. Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments. Ability to communicate technical/complex information both verbally and in writing. Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively. Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. Additional Information
Locus Robotics
is an equal opportunity employer. Location
Boston, MA
#J-18808-Ljbffr