IT Helpdesk - Tier I Support

Help Desk – Tier I Support Talus is looking for an energetic and organized Help Desk Tier I Support candidate to join our growing team. You will primarily support day to day activities by providing technical support to remote and on-site users including computer applications and end user hardware. Resolving Help Desk tickets to ensure timely resolution of problems. Maintaining laptops, desktops, VoIP handsets, mobile devices, and software. Responding promptly to all incoming user issues by phone, e-mail or chat. Following up with end-users to ensure that requests are handled within established SLAs. Following established procedures and contributing to creating new procedures when required. Collaborating with network services, and/or application development teams. Skills Requires excellent communication skills, analytical ability, strong judgement and the ability to work effectively with client and IT management and staff. Ability to work well with a team in a fast paced, fluid environment. Ability to handle unscripted telephone conversations, listening and communicating. Experience with documenting and updating procedures. Experience Required (1 Year) Onsite desk-side support, maintaining Desktop and Laptop workstations (1 Year) Business application support (Microsoft Office, Outlook, O365) (1 Year) Help Desk ticketing handling (1 Year) User administration using Active Directory and Office 365 VoIP troubleshooting and support Troubleshooting LAN/WAN connectivity issues Experience Preferred University Degree and/or related Technical Diplomas are strongly considered IT technical certifications would be of benefit to a successful candidate Technology support experience for Contact Center environments Job Details Job Type:

Full-time Job Hours:

Monday - Friday, between 8:00 am - 5:00 pm Location:

Dallas, TX - onsite Travel:

0% Talus is an EO Employer – Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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