Friedman's Home Improvement
Credit Specialist I - Full Time - Petaluma
Friedman's Home Improvement, Petaluma, California, United States, 94954
Overview
Job Location: Friedman’s Home Improvement, Petaluma, CA Salary Range: $24.58 - $32.99 Hourly Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service. We offer bundled benefits; eligibility for a discretionary bonus; 401(k) match. You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. Summary
Summary:
The Credit Specialist performs duties related to the creation and maintenance of all accounts receivable, payment processing, financial recordkeeping, reporting and cash accountability by performing the essential duties of this position; as well as administrative store support. Credit Specialist I
Credit Specialist I:
This is the entry level position of the Credit Specialist job series. Initially under close supervision, Team Members learn as they perform the essential job duties and as work experience is gained, may work with greater independence of action within established guidelines. Team members may advance after gaining experience and demonstrating proficiency that meets the qualifications for the higher-level position. Responsible for cash balancing by creating and utilizing various reports for daily cash and credit card reconciliation, deposit checks, make correcting entries and collaborate with store management to facilitate corrective entries Monitor currency levels, replenish funds, provide support to cash registers for loans and drops, maintain list of users, train new users and troubleshoot with tech line when errors arise Maintain accurate balancing of external vault, including change orders and other secured items Assist customers by taking payments at store window or over the phone, providing invoice copies and reconciling accounts Accept and posts payments accurately to accounts Reviews account status and history to determine if credit held orders will be approved or declined. Contact customers for payment follow up. Contacts customers for unauthorized purchaser approvals Assist new account customers in determining best type of account to open and processing paperwork in a timely manner Disburses all store location mail, both inter office and external Fields a high volume of phone calls Receives, stores and distributes all store office supplies; maintains inventory by checking shelves and reordering standard items as required Store contact for printer/toner program Maintains return and delivery vouchers Maintains store Team Member locker assignments Regular and predictable attendance Assists with related special projects, as assigned Credit Specialist II
Credit Specialist II:
All the responsibilities of a Credit Specialist I and: Processes account applications by verifying customer credit and banking, create new accounts and maintain customer records Processes month end closing and statement billing, prepares statements for mailing and applies postage Reconcile accounts, investigate and resolve discrepancies Provide high level of customer service by researching various types of customer inquiries relating to cash or charge account transactions. Make corrections as necessary and follow up with customer, seeing process through to resolution Research and processes chargebacks, unidentified charges and bad checks. Make appropriate entries for tracking and collections Processes donation/credit requests in the form of gift cards or credits to AR accounts Ensure adherence to established credit procedures and make recommendation for Team Member disciplinary action as needed Credit Specialist III
Credit Specialist III:
All the responsibilities of a Credit Specialist I, II and: Field questions from internal Team Members regarding policy, processes and troubleshoot complex problems Draft potential companywide policies and/or update existing policies for management review and approval Test new processes and procedures, providing detailed feedback to management Train Team Members on various processes Education/Experience
High school diploma or general education degree; or related business school certificate Credit Specialist II & III
College coursework in financial record keeping, financial accounting or other related field, equivalent to two years of college is preferred. Knowledge, Skills and Abilities
Knowledge of business office practices, procedures and applications related to the process of and recording of financial records and transactions Basic, business data processing principles and practices as applied to financial record keeping and other fiscal record keeping systems Knowledge of software applications for accounting and Microsoft Suite Detail oriented with the ability to monitor own work to ensure quality Strong customer service skills and the ability to follow through issues to resolution Understand, interpret and apply instructions, policies and procedures related to processing and recording payment transactions Ability to organize and prioritize a high volume of work to meet recurring deadlines Ability to work independently and make sound judgements within established guidelines What’s in Friedman’s toolbox for Team Members
Employee discount on all merchandise Store bonus eligibility Team Member of the Quarter opportunities Tuition reimbursement to further career path 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5% This is a non-exempt position. Shifts are available in a multitude of schedules according to a retail schedule of Sunday – Saturday to meet business needs. Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
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Job Location: Friedman’s Home Improvement, Petaluma, CA Salary Range: $24.58 - $32.99 Hourly Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service. We offer bundled benefits; eligibility for a discretionary bonus; 401(k) match. You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. Summary
Summary:
The Credit Specialist performs duties related to the creation and maintenance of all accounts receivable, payment processing, financial recordkeeping, reporting and cash accountability by performing the essential duties of this position; as well as administrative store support. Credit Specialist I
Credit Specialist I:
This is the entry level position of the Credit Specialist job series. Initially under close supervision, Team Members learn as they perform the essential job duties and as work experience is gained, may work with greater independence of action within established guidelines. Team members may advance after gaining experience and demonstrating proficiency that meets the qualifications for the higher-level position. Responsible for cash balancing by creating and utilizing various reports for daily cash and credit card reconciliation, deposit checks, make correcting entries and collaborate with store management to facilitate corrective entries Monitor currency levels, replenish funds, provide support to cash registers for loans and drops, maintain list of users, train new users and troubleshoot with tech line when errors arise Maintain accurate balancing of external vault, including change orders and other secured items Assist customers by taking payments at store window or over the phone, providing invoice copies and reconciling accounts Accept and posts payments accurately to accounts Reviews account status and history to determine if credit held orders will be approved or declined. Contact customers for payment follow up. Contacts customers for unauthorized purchaser approvals Assist new account customers in determining best type of account to open and processing paperwork in a timely manner Disburses all store location mail, both inter office and external Fields a high volume of phone calls Receives, stores and distributes all store office supplies; maintains inventory by checking shelves and reordering standard items as required Store contact for printer/toner program Maintains return and delivery vouchers Maintains store Team Member locker assignments Regular and predictable attendance Assists with related special projects, as assigned Credit Specialist II
Credit Specialist II:
All the responsibilities of a Credit Specialist I and: Processes account applications by verifying customer credit and banking, create new accounts and maintain customer records Processes month end closing and statement billing, prepares statements for mailing and applies postage Reconcile accounts, investigate and resolve discrepancies Provide high level of customer service by researching various types of customer inquiries relating to cash or charge account transactions. Make corrections as necessary and follow up with customer, seeing process through to resolution Research and processes chargebacks, unidentified charges and bad checks. Make appropriate entries for tracking and collections Processes donation/credit requests in the form of gift cards or credits to AR accounts Ensure adherence to established credit procedures and make recommendation for Team Member disciplinary action as needed Credit Specialist III
Credit Specialist III:
All the responsibilities of a Credit Specialist I, II and: Field questions from internal Team Members regarding policy, processes and troubleshoot complex problems Draft potential companywide policies and/or update existing policies for management review and approval Test new processes and procedures, providing detailed feedback to management Train Team Members on various processes Education/Experience
High school diploma or general education degree; or related business school certificate Credit Specialist II & III
College coursework in financial record keeping, financial accounting or other related field, equivalent to two years of college is preferred. Knowledge, Skills and Abilities
Knowledge of business office practices, procedures and applications related to the process of and recording of financial records and transactions Basic, business data processing principles and practices as applied to financial record keeping and other fiscal record keeping systems Knowledge of software applications for accounting and Microsoft Suite Detail oriented with the ability to monitor own work to ensure quality Strong customer service skills and the ability to follow through issues to resolution Understand, interpret and apply instructions, policies and procedures related to processing and recording payment transactions Ability to organize and prioritize a high volume of work to meet recurring deadlines Ability to work independently and make sound judgements within established guidelines What’s in Friedman’s toolbox for Team Members
Employee discount on all merchandise Store bonus eligibility Team Member of the Quarter opportunities Tuition reimbursement to further career path 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5% This is a non-exempt position. Shifts are available in a multitude of schedules according to a retail schedule of Sunday – Saturday to meet business needs. Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
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