Brilliant Earth
Overview
Jewelry Sales Consultant - Dallas, TX. Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.
What you’ll do:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer
Career Growth. Through regular 1-1’s with your manager, training opportunities, and an annual 360 review process, our leaders are dedicated to creating clear pathways for growth.
Set Schedule. Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on our jewelry.
Sales Incentive Programs. Quarterly bonuses for achieving sales targets, with additional bonuses for exceeding goals and monthly bonuses for top sales reps.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling through our Employee Assistance program.
Giving Back and Volunteer Opportunities. Team involvement in local initiatives and volunteering.
Medical, Dental, and Vision. Multiple plans available, with employer contributions. Insurance starts on the first day of the 2nd month.
401k match. Generous matching program.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave to bond and care for new additions.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect: You’ll receive an email when your application is received, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader.
#IND222
More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that values collaboration and growth. We are an equal opportunity employer committed to building a diverse team.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr
What you’ll do:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
What We Offer
Career Growth. Through regular 1-1’s with your manager, training opportunities, and an annual 360 review process, our leaders are dedicated to creating clear pathways for growth.
Set Schedule. Consistent weekly hours and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on our jewelry.
Sales Incentive Programs. Quarterly bonuses for achieving sales targets, with additional bonuses for exceeding goals and monthly bonuses for top sales reps.
Mental Wellness Perks. Access to mental health resources and 24/7 counseling through our Employee Assistance program.
Giving Back and Volunteer Opportunities. Team involvement in local initiatives and volunteering.
Medical, Dental, and Vision. Multiple plans available, with employer contributions. Insurance starts on the first day of the 2nd month.
401k match. Generous matching program.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave to bond and care for new additions.
Disability and Life Insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect: You’ll receive an email when your application is received, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with a leader.
#IND222
More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that values collaboration and growth. We are an equal opportunity employer committed to building a diverse team.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr