Brilliant Earth
Overview
Jewelry Sales Consultant - Miami, FL Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Miami, FL - Coconut Grove showroom location. The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries Call customers to confirm showroom appointments and answer any pre-appointment questions Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security Open and/or close the showroom and waiting area Use our ERP system to manage tasks and communicate cross-functionally Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry What You Have
A passion for the customer. You go above and beyond to provide the best possible experience A drive to exceed goals. You are motivated to achieve sales targets Attention to detail and a passion for process in a fast-moving environment Strong communication skills, clear and concise in person, via email, or by chat Team player mindset and collaboration What We Offer
Career growth through regular 1-1s, training opportunities, and annual reviews; pathways for growth Set Schedule with consistent weekly hours and 2 consecutive days off Mission-minded team and commitment to diversity and inclusion Lifestyle Spending Account for eligible wellness expenses Continued education with company-sponsored learning and tuition reimbursement Employee discounts on Brilliant Earth jewelry Sales incentive programs including quarterly bonuses and monthly targets Mental wellness resources and Employee Assistance program Giving back opportunities and volunteer activities Medical, Dental, and Vision with multiple plans and employer HSA contributions 401k with generous employer match Paid Time Off (3 weeks in first year) and parental leave Disability and life insurance paid by employer Pre-Tax commuter benefits How to Apply & What to Expect
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with recruiting, an online exercise to explore our website and customer inquiries, and a video interview with a leader. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without compromising quality or conscience. We are a hard-working team that values collaboration and growth, with frequent team events and cross-departmental meetings. We are committed to equal employment opportunities and a diverse, inclusive workplace. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Luxury Goods and Jewelry Retail Apparel and Fashion Retail
#J-18808-Ljbffr
Jewelry Sales Consultant - Miami, FL Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Miami, FL - Coconut Grove showroom location. The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries Call customers to confirm showroom appointments and answer any pre-appointment questions Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security Open and/or close the showroom and waiting area Use our ERP system to manage tasks and communicate cross-functionally Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry What You Have
A passion for the customer. You go above and beyond to provide the best possible experience A drive to exceed goals. You are motivated to achieve sales targets Attention to detail and a passion for process in a fast-moving environment Strong communication skills, clear and concise in person, via email, or by chat Team player mindset and collaboration What We Offer
Career growth through regular 1-1s, training opportunities, and annual reviews; pathways for growth Set Schedule with consistent weekly hours and 2 consecutive days off Mission-minded team and commitment to diversity and inclusion Lifestyle Spending Account for eligible wellness expenses Continued education with company-sponsored learning and tuition reimbursement Employee discounts on Brilliant Earth jewelry Sales incentive programs including quarterly bonuses and monthly targets Mental wellness resources and Employee Assistance program Giving back opportunities and volunteer activities Medical, Dental, and Vision with multiple plans and employer HSA contributions 401k with generous employer match Paid Time Off (3 weeks in first year) and parental leave Disability and life insurance paid by employer Pre-Tax commuter benefits How to Apply & What to Expect
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with recruiting, an online exercise to explore our website and customer inquiries, and a video interview with a leader. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without compromising quality or conscience. We are a hard-working team that values collaboration and growth, with frequent team events and cross-departmental meetings. We are committed to equal employment opportunities and a diverse, inclusive workplace. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Luxury Goods and Jewelry Retail Apparel and Fashion Retail
#J-18808-Ljbffr