EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Austin, Texas, us, 78716
Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services -
Digital Engineering Operations Services - Senior
Manager
EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.
The opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.
Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
To qualify for the role, you must have
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package with base salary ranges and a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off options. Salary ranges vary by location.
Join us in a team-led and leader-enabled hybrid model. The expectation is to work in person 40-60% of the time on engagements, projects, or years.
Flexible vacation policy and designated EY Paid Holidays, with time off for Personal/Family Care and other leaves as needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, please view additional information. EY focuses on high ethical standards and integrity among its employees.
EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across assurance, consulting, tax, strategy and transactions with a global network and services in more than 150 countries.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services Team.
Note:
This job posting is for EY and reflects the senior manager role in Digital Engineering Operations Services. Any references to other companies or postings have been removed to maintain focus on EY.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services -
Digital Engineering Operations Services - Senior
Manager
EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.
The opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.
Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
To qualify for the role, you must have
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package with base salary ranges and a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off options. Salary ranges vary by location.
Join us in a team-led and leader-enabled hybrid model. The expectation is to work in person 40-60% of the time on engagements, projects, or years.
Flexible vacation policy and designated EY Paid Holidays, with time off for Personal/Family Care and other leaves as needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, please view additional information. EY focuses on high ethical standards and integrity among its employees.
EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across assurance, consulting, tax, strategy and transactions with a global network and services in more than 150 countries.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services Team.
Note:
This job posting is for EY and reflects the senior manager role in Digital Engineering Operations Services. Any references to other companies or postings have been removed to maintain focus on EY.
#J-18808-Ljbffr