Home Depot
Overview
Position Purpose:
The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They drive core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to store operations. They must multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams. Key Responsibilities
25% - Driving Execution: Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. Review Front End Accuracy standards including Accuracy/Theft and Fraud initiatives and GOT initiatives. Promote a safety culture and ensure post orders are followed and understood by 3rd Party Guards. In partnership with DHRM, de-escalate serious incidents and threats of violence. Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. Build relations and engage with Government Relations and Law Enforcement for localized support. Walk and ensure safety of parking lots along with safety strategies and processes. Ensure a safe environment for customers and associates. 50% - Internal and External Theft and Fraud: Perform timely entry of internal cases into the case management system in accordance with AP Policy; review activity cans, alerts, and physical security. Identify key theft trends by class and SKU and create solutions. Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). Review external cases submitted by Asset Protection Specialists and make timely decisions. Build partnerships with local law enforcement to strengthen THD's brand. Review and analyze shrink performance district-wide and by store location; monitor shrink indicators and drive initiative execution. Manage the Company's shrink reduction strategy. 25% - People: Make hiring decisions and take disciplinary action including termination (leveraging HR resources). Staff and schedule AP associates to meet business needs using theft trends. Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, develop leads, document known thefts, and address opportunities. Conduct performance reviews and participate in RAPM and district talent reviews. Coach and train associates on proper safety behaviors and environmental/regulatory processes including the HHM program and Store Readiness Checklist (SRC) process. Direct Manager/Direct Reports
This position typically reports to the Regional Asset Protection Manager This position has 5-8 Direct Reports Travel Requirements
Typically requires overnight travel 5% to 20% of the time. Physical Requirements
Frequent periods are spent standing or sitting in the same location with some movement; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Working knowledge of Microsoft Office Suite Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Licensure/certification to comply with location-specific requirements Minimum Education
The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job. Preferred Education
Minimal or no educational requirement for this job. Minimum Years of Work Experience
3 Preferred Years of Work Experience
No additional years of preferred Work Experience Minimum Leadership Experience
3 Preferred Leadership Experience
3 Certifications
3+ years multi-unit retail AP experience Lead a team with a focus on external/internal theft Conducting internal investigations including interviews Organized Retail Crime elements and law enforcement partnerships Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting) LPC/LPQ Certification Be able to work a flexible retail schedule; position includes supporting multi-store locations Competencies
Decision Quality Builds Effective Teams Situational Adaptability Communicates Effectively Develops Talent Drives Results Financial Acumen Manages Conflict We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class where prohibited by law.
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Position Purpose:
The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They drive core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to store operations. They must multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams. Key Responsibilities
25% - Driving Execution: Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs. Review Front End Accuracy standards including Accuracy/Theft and Fraud initiatives and GOT initiatives. Promote a safety culture and ensure post orders are followed and understood by 3rd Party Guards. In partnership with DHRM, de-escalate serious incidents and threats of violence. Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives. Build relations and engage with Government Relations and Law Enforcement for localized support. Walk and ensure safety of parking lots along with safety strategies and processes. Ensure a safe environment for customers and associates. 50% - Internal and External Theft and Fraud: Perform timely entry of internal cases into the case management system in accordance with AP Policy; review activity cans, alerts, and physical security. Identify key theft trends by class and SKU and create solutions. Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT). Review external cases submitted by Asset Protection Specialists and make timely decisions. Build partnerships with local law enforcement to strengthen THD's brand. Review and analyze shrink performance district-wide and by store location; monitor shrink indicators and drive initiative execution. Manage the Company's shrink reduction strategy. 25% - People: Make hiring decisions and take disciplinary action including termination (leveraging HR resources). Staff and schedule AP associates to meet business needs using theft trends. Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, develop leads, document known thefts, and address opportunities. Conduct performance reviews and participate in RAPM and district talent reviews. Coach and train associates on proper safety behaviors and environmental/regulatory processes including the HHM program and Store Readiness Checklist (SRC) process. Direct Manager/Direct Reports
This position typically reports to the Regional Asset Protection Manager This position has 5-8 Direct Reports Travel Requirements
Typically requires overnight travel 5% to 20% of the time. Physical Requirements
Frequent periods are spent standing or sitting in the same location with some movement; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Working knowledge of Microsoft Office Suite Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Licensure/certification to comply with location-specific requirements Minimum Education
The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job. Preferred Education
Minimal or no educational requirement for this job. Minimum Years of Work Experience
3 Preferred Years of Work Experience
No additional years of preferred Work Experience Minimum Leadership Experience
3 Preferred Leadership Experience
3 Certifications
3+ years multi-unit retail AP experience Lead a team with a focus on external/internal theft Conducting internal investigations including interviews Organized Retail Crime elements and law enforcement partnerships Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting) LPC/LPQ Certification Be able to work a flexible retail schedule; position includes supporting multi-store locations Competencies
Decision Quality Builds Effective Teams Situational Adaptability Communicates Effectively Develops Talent Drives Results Financial Acumen Manages Conflict We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class where prohibited by law.
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