People First Service Center
CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
People First Service Center, Jacksonville, Florida, United States, 32290
CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
Date: Sep 26, 2025
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.
Requisition No:861849
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
Position Number:73004537
Salary: $38,759.88 - $48,181.08 / annually
Child Support Case Processing Consultant – ECC (Revenue Specialist III)
Internal Agency Advertisement
Job Summary This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:
Initiating and responding to requests
Analyzing and completing complex financial activities
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements
Currently employed with the Florida Department of Revenue.
Two years of experience conducting research and analyzing information to make decisions. *
Two years of experience communicating with customers for the purpose of resolving inquiries. *
One year of Child Support Program Payment Processing experience
Substitutions
*Relevant education may substitute for the required experience
Preferences
Preference will be given to individuals with PPFD experience.
Special Notes
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
SALARY:
$38,759.88 - $48,181.08
Benefits Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Screening and Compliance
Screening Disclaimer:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
Candidate Pool:
Future vacancies may be filled from this advertisement for a period of up to six months.
Criminal Background Checks:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
Reminder:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location: JACKSONVILLE, FL, US, 32209; JACKSONVILLE, FL, US, 32211; JACKSONVILLE, FL, US, 32210; JACKSONVILLE, FL, US, 32218; JACKSONVILLE, FL, US, 32208; JACKSONVILLE, FL, US, 32219; JACKSONVILLE, FL, US, 32224; JACKSONVILLE, FL, US, 32221; JACKSONVILLE, FL, US, 33207; JACKSONVILLE, FL, US, 32222; JACKSONVILLE, FL, US, 32246; JACKSONVILLE, FL, US, 32207; JACKSONVILLE, FL, US, 32231; JACKSONVILLE, FL, US, 32216; JACKSONVILLE, FL, US, 32259; JACKSONVILLE, FL, US, 32204; JACKSONVILLE, FL, US, 32202; JACKSONVILLE, FL, US, 32256; JACKSONVILLE, FL, US, 32225; JACKSONVILLE, FL, US, 32205; JACKSONVILLE, FL, US, 32254; JACKSONVILLE, FL, US, 32206; JACKSONVILLE, FL, US, 32244; JACKSONVILLE, FL, US, 32226; JACKSONVILLE, FL, US, 32250; JACKSONVILLE, FL, US, 32212
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
#J-18808-Ljbffr
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.
Requisition No:861849
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
Position Number:73004537
Salary: $38,759.88 - $48,181.08 / annually
Child Support Case Processing Consultant – ECC (Revenue Specialist III)
Internal Agency Advertisement
Job Summary This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include:
Initiating and responding to requests
Analyzing and completing complex financial activities
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
Minimum Requirements
Currently employed with the Florida Department of Revenue.
Two years of experience conducting research and analyzing information to make decisions. *
Two years of experience communicating with customers for the purpose of resolving inquiries. *
One year of Child Support Program Payment Processing experience
Substitutions
*Relevant education may substitute for the required experience
Preferences
Preference will be given to individuals with PPFD experience.
Special Notes
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
SALARY:
$38,759.88 - $48,181.08
Benefits Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Screening and Compliance
Screening Disclaimer:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
Candidate Pool:
Future vacancies may be filled from this advertisement for a period of up to six months.
Criminal Background Checks:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
Reminder:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location: JACKSONVILLE, FL, US, 32209; JACKSONVILLE, FL, US, 32211; JACKSONVILLE, FL, US, 32210; JACKSONVILLE, FL, US, 32218; JACKSONVILLE, FL, US, 32208; JACKSONVILLE, FL, US, 32219; JACKSONVILLE, FL, US, 32224; JACKSONVILLE, FL, US, 32221; JACKSONVILLE, FL, US, 33207; JACKSONVILLE, FL, US, 32222; JACKSONVILLE, FL, US, 32246; JACKSONVILLE, FL, US, 32207; JACKSONVILLE, FL, US, 32231; JACKSONVILLE, FL, US, 32216; JACKSONVILLE, FL, US, 32259; JACKSONVILLE, FL, US, 32204; JACKSONVILLE, FL, US, 32202; JACKSONVILLE, FL, US, 32256; JACKSONVILLE, FL, US, 32225; JACKSONVILLE, FL, US, 32205; JACKSONVILLE, FL, US, 32254; JACKSONVILLE, FL, US, 32206; JACKSONVILLE, FL, US, 32244; JACKSONVILLE, FL, US, 32226; JACKSONVILLE, FL, US, 32250; JACKSONVILLE, FL, US, 32212
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
#J-18808-Ljbffr