State of Florida
CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
State of Florida, Jacksonville, Florida, United States, 32290
CHILD SUPPORT CASE PROCESSING CONSULTANT - ECC - 73004537
Date: Sep 26, 2025 The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Analyzing and completing complex financial activities Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: Currently employed with the Florida Department of Revenue. Two years of experience conducting research and analyzing information to make decisions. * Two years of experience communicating with customers for the purpose of resolving inquiries. * One year of Child Support Program Payment Processing experience SUBSTITUTIONS: *Relevant education may substitute for the required experience PREFERENCES: Preference will be given to individuals with PPFD experience. SPECIAL NOTES: All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. SALARY:
$38,759.88 - $48,181.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE:
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
JACKSONVILLE, FL, US (multiple Jacksonville area locations listed in the original posting) For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
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Date: Sep 26, 2025 The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs advanced payment processing for child support cases and is an excellent fit for critical thinkers with a financial background. If you enjoy working with financial information and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Analyzing and completing complex financial activities Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS: Currently employed with the Florida Department of Revenue. Two years of experience conducting research and analyzing information to make decisions. * Two years of experience communicating with customers for the purpose of resolving inquiries. * One year of Child Support Program Payment Processing experience SUBSTITUTIONS: *Relevant education may substitute for the required experience PREFERENCES: Preference will be given to individuals with PPFD experience. SPECIAL NOTES: All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. SALARY:
$38,759.88 - $48,181.08 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE:
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
JACKSONVILLE, FL, US (multiple Jacksonville area locations listed in the original posting) For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
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