EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Buffalo, New York, United States, 14266
Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager
EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.
The opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.
Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary ranges apply by geography; Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your personal circumstances, with time off for designated EY Paid Holidays and other leaves of absence when needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services Team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Professional Services
Referrals increase your chances of interviewing at EY by 2x
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting – Managed Services - Digital Engineering Operations Services - Senior Manager
EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.
The opportunity
As a Senior Manager in EY’s Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.
Your Key Responsibilities
Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary ranges apply by geography; Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your personal circumstances, with time off for designated EY Paid Holidays and other leaves of absence when needed.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or require an accommodation during the application process, please contact EY’s Talent Shared Services Team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Professional Services
Referrals increase your chances of interviewing at EY by 2x
#J-18808-Ljbffr