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Avance Consulting Services

Consultant – ITIL/ITSM Process

Avance Consulting Services, Naperville, Illinois, United States, 60564

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We have a job opportunity related to your profile with one of our clients. Please find below the Job Description for your review. Role: Consultant – ITIL/ITSM Process Duration: Full Time Location: Naperville, Illinois. Qualifications

Basic: • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 4-year experience in Information Technology. Preferred: • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user • Knowledge of the ITIL v3 service life cycle and ITSM best practices • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects • Knowledge of technology metrics, scorecard implementation, and project management best practices • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy • Knowledge of COBIT, ISO 2000, or CMMI • Analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel Additional Information

All your information will be kept confidential according to EEO guidelines.

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