University of California - San Francisco Campus and Health
Ambulatory Administrative Coordinator 2
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Overview
Ambulatory Administrative Coordinator 2
– Otolaryngology - Facial Plastic Surgery · Full Time · 86322BR
Job Summary
Under direct supervision of the Otolaryngology - (OHNS) Practice Supervisor, the Ambulatory Administrative Coordinator will work independently and be responsible for providing administrative support to the Facial Plastic OHNS practice. The Ambulatory Administrative Coordinator serves as the primary contact for tertiary new and returning patients requiring ambulatory care at UCSF Health Facial Plastics. S/he will work closely with the administrative and management teams to support practice operations, complex surgery scheduling, billing and work queue knowledge, and advanced care coordination with multiple departments at UCSF. The Ambulatory Administrative Coordinator serves as a liaison to management to advise on, take lead action on, and provide direction on process improvements initiatives. S/he provides support to all functions of the administrative teams including oversight of: registering and scheduling patients, checking in and out patients, referral work queue management, authorizations, insurance verification, surgery depot management, OR block time utilization, APeX in-baskets, scanning and filing. As an Ambulatory Administrative Coordinator, s/he is responsible for addressing and resolving escalated issues of day-to-day operations in addition to maintaining daily administrative operations and communications with clinic staff, social workers, physicians and multiple department staff when coordinating advanced care. As a subject-matter expert in patient scheduling and the electronic medical record, the Ambulatory Administrative Coordinator will assist in template building, scheduling improvements, and work with support staff and the clinical team to ensure seamless day-to-day clinic operations. The Ambulatory Administrative Coordinator will participate in performance improvement initiatives such as the True North Board, in pulling data for the clinic and in feedback related to staff performance. The Ambulatory Administrative Coordinator will participate in UCSF's Ambulatory-wide initiatives to represent the department and may also present at monthly staff meetings and division meetings with any updates.
S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. S/he is a team player who works closely with others and who is flexible in dealing with changing priorities. S/he is a self-reliant individual who synthesizes knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. In addition to providing day-to-day practice support, the Ambulatory Administrative Coordinator will assist in staff orientation and ongoing training; redistributes work within the OHNS Facial Plastics team as needed; covers OHNS staff when they are out; helps to supervise and cover other areas of the practice when the Director or supervisor are off-site.
S/he must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This position functions in outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
The final salary and offer components are subject to additional approvals based on UC policy.
Salary and Benefits Notes To see the salary range for this position (note the job code): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles). An offer will consider the experience of the final candidate and the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about UCSF benefits, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies.
Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
Ability to communicate effectively, both orally and in writing.
Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
1-3 years of experience within surgery scheduling
Prior experience with EPIC EMR
Preferred Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization Health
Job Code and Payroll Title 004477 AMBUL CARE ADMSTN CRD 2 CX
Job Category Administrative Support
Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class Career
Percentage 100%
Location San Francisco, CA
Campus Mount Zion (SF)
Work Style Fully On-Site
Shift Days
Shift Length 8 Hours
Additional Shift Details Monday - Friday
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– Otolaryngology - Facial Plastic Surgery · Full Time · 86322BR
Job Summary
Under direct supervision of the Otolaryngology - (OHNS) Practice Supervisor, the Ambulatory Administrative Coordinator will work independently and be responsible for providing administrative support to the Facial Plastic OHNS practice. The Ambulatory Administrative Coordinator serves as the primary contact for tertiary new and returning patients requiring ambulatory care at UCSF Health Facial Plastics. S/he will work closely with the administrative and management teams to support practice operations, complex surgery scheduling, billing and work queue knowledge, and advanced care coordination with multiple departments at UCSF. The Ambulatory Administrative Coordinator serves as a liaison to management to advise on, take lead action on, and provide direction on process improvements initiatives. S/he provides support to all functions of the administrative teams including oversight of: registering and scheduling patients, checking in and out patients, referral work queue management, authorizations, insurance verification, surgery depot management, OR block time utilization, APeX in-baskets, scanning and filing. As an Ambulatory Administrative Coordinator, s/he is responsible for addressing and resolving escalated issues of day-to-day operations in addition to maintaining daily administrative operations and communications with clinic staff, social workers, physicians and multiple department staff when coordinating advanced care. As a subject-matter expert in patient scheduling and the electronic medical record, the Ambulatory Administrative Coordinator will assist in template building, scheduling improvements, and work with support staff and the clinical team to ensure seamless day-to-day clinic operations. The Ambulatory Administrative Coordinator will participate in performance improvement initiatives such as the True North Board, in pulling data for the clinic and in feedback related to staff performance. The Ambulatory Administrative Coordinator will participate in UCSF's Ambulatory-wide initiatives to represent the department and may also present at monthly staff meetings and division meetings with any updates.
S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. S/he is a team player who works closely with others and who is flexible in dealing with changing priorities. S/he is a self-reliant individual who synthesizes knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. In addition to providing day-to-day practice support, the Ambulatory Administrative Coordinator will assist in staff orientation and ongoing training; redistributes work within the OHNS Facial Plastics team as needed; covers OHNS staff when they are out; helps to supervise and cover other areas of the practice when the Director or supervisor are off-site.
S/he must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This position functions in outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).
The final salary and offer components are subject to additional approvals based on UC policy.
Salary and Benefits Notes To see the salary range for this position (note the job code): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles). An offer will consider the experience of the final candidate and the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about UCSF benefits, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies.
Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
Ability to communicate effectively, both orally and in writing.
Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
1-3 years of experience within surgery scheduling
Prior experience with EPIC EMR
Preferred Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization Health
Job Code and Payroll Title 004477 AMBUL CARE ADMSTN CRD 2 CX
Job Category Administrative Support
Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class Career
Percentage 100%
Location San Francisco, CA
Campus Mount Zion (SF)
Work Style Fully On-Site
Shift Days
Shift Length 8 Hours
Additional Shift Details Monday - Friday
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