Delta Air Lines, Inc.
Software Development Engineer, AI
Delta Air Lines, Inc., Atlanta, Georgia, United States, 30383
Overview
How you'll help us Keep Climbing (overview & key responsibilities)
Delta's IT department is undergoing a transformation tochange the way we do business from top to bottom. As thought leaders within Delta, we strive tobuild innovative solutions that deliver impact to our customers. As we grow, weseek new team members eager to collaborate and advance our mission of becominga best-in-class IT organization at the world's premier airline!
As a Software Engineer on the Communications, AI andAutomation IT team, you'll create, enhance, and support an ecosystem ofapplications that powers millions of Delta customer interactions each day. This role will use technical expertise todesign, create, and iterate business, application, data, and infrastructuresolutions that directly enhance the customer’s experience. The SoftwareEngineer should proactively seek opportunities to optimize performance,maintain and troubleshoot application components as required, quickly resolveproblems, and provide timely follow-up. The individual will work in acollaborative agile squad using core agile practices such as "keep itsimple," test-driven development (TDD), continuous integration, polyglotprogramming, microservice design, and is expected to drive forward momentumtowards a cloud-first CI/CD mindset.
Full-time remote not an option/50% WFH availableonce training period is complete
This role will play a key part in integrating artificialintelligence capabilities into an existing application, with a focus on identifyingsuitable tasks within the application to automate or enhance with machinelearning algorithms, and other limited maintenance patterns to maximizedevelopment time for the agile squads.
Responsibilities
Analyzethe business problem and understand potential value
Design,build, and deploy chatbot applications.
Createconversation flows and decision trees to ensure efficient, user-centricchatbot dialogues.
Design,test and develop efficient and effective software with an emphasis on AWSarchitecture components
Implementclean coding practices, test scripts, and infrastructure-as-code pipelineswith Java/Python/Node.js
Activelycontribute to the betterment of the team – Don’t settle.
Recommendprocess and coding improvements.
Ensurecontinued functionality of a program during maintenance and testing ofsoftware
Creatediagrams, videos, and documents to communicate coding and design details.
Documenteach aspect of a system or application as a reference for future upgradesand maintenance.
Actsas a mentor to team members.Helpsteam overcome technical challenges
Pay closeattention to cost components and drive processes for efficiency.
Capturerich supporting data for measurement and investigation.
What you need to succeed (minimum qualifications)
5+years’ experience in Java Full-stack, Python, and Node.js
Experiencewith AWS serverless application design, development and support includingDynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions
Knowledge of Agile Methodologies is required, whilepractical application is highly preferred.
Experiencewith software architectural patterns including AWS components.
Experiencein development and testing (BDD, TDD, Automation, Agile, and DevOps).
Beself-driven, understand the business problem you are solving.
Experiencewith Containers, Kubernetes, RedHat OpenShift, Devops, Jenkins, Nexus,Github, or related technologies.
Communicateeffectively and frequently with team, business partners, and leaders.
Beflexible and embrace challenges that are outside of your comfort zone.
Effectivelyanalyze tradeoffs between usability and performance needs.
Maintainpace and meet deadlines.
Aidand support other team members when required, including troubleshootingand maintenance of production systems/programs/applications.
24/7On-call support rotation function is a component of this role.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Experiencewith Claude and comparable models.
Experiencewith AWS resources like Lex Gen AI V2, AWS Connect, App sync, API gatewayan added advantage.
AWSCertification is a plus.
Developedmachine learning models and AI solutions.
Experiencewith R, knowledge of AI frameworks such as TensorFlow or PyTorch.
Experiencebuilding computer software within the airline industry is a plus.
Benefits
Competitive salary,industry-leading profit sharing program, and performance incentives
401(k) with generouscompany contributions up to 9%
New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 – March 31)
In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period
10paid holidays per calendar year
Birthing parents areeligible for 12-weeks of paid maternity/parental leave
Non-birthing parentsare eligible for 2-weeks of paid parental leave
Comprehensive healthbenefits including medical, dental, vision, short/long term disability and lifeinsurance benefits
Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages
Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
Domestic andInternational space-available flight privileges for employees and eligiblefamily members
Career developmentprograms to achieve your long-term career goals
World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint
Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
Recognition rewardsand awards through the platform Unstoppable Together
Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
#J-18808-Ljbffr
Delta's IT department is undergoing a transformation tochange the way we do business from top to bottom. As thought leaders within Delta, we strive tobuild innovative solutions that deliver impact to our customers. As we grow, weseek new team members eager to collaborate and advance our mission of becominga best-in-class IT organization at the world's premier airline!
As a Software Engineer on the Communications, AI andAutomation IT team, you'll create, enhance, and support an ecosystem ofapplications that powers millions of Delta customer interactions each day. This role will use technical expertise todesign, create, and iterate business, application, data, and infrastructuresolutions that directly enhance the customer’s experience. The SoftwareEngineer should proactively seek opportunities to optimize performance,maintain and troubleshoot application components as required, quickly resolveproblems, and provide timely follow-up. The individual will work in acollaborative agile squad using core agile practices such as "keep itsimple," test-driven development (TDD), continuous integration, polyglotprogramming, microservice design, and is expected to drive forward momentumtowards a cloud-first CI/CD mindset.
Full-time remote not an option/50% WFH availableonce training period is complete
This role will play a key part in integrating artificialintelligence capabilities into an existing application, with a focus on identifyingsuitable tasks within the application to automate or enhance with machinelearning algorithms, and other limited maintenance patterns to maximizedevelopment time for the agile squads.
Responsibilities
Analyzethe business problem and understand potential value
Design,build, and deploy chatbot applications.
Createconversation flows and decision trees to ensure efficient, user-centricchatbot dialogues.
Design,test and develop efficient and effective software with an emphasis on AWSarchitecture components
Implementclean coding practices, test scripts, and infrastructure-as-code pipelineswith Java/Python/Node.js
Activelycontribute to the betterment of the team – Don’t settle.
Recommendprocess and coding improvements.
Ensurecontinued functionality of a program during maintenance and testing ofsoftware
Creatediagrams, videos, and documents to communicate coding and design details.
Documenteach aspect of a system or application as a reference for future upgradesand maintenance.
Actsas a mentor to team members.Helpsteam overcome technical challenges
Pay closeattention to cost components and drive processes for efficiency.
Capturerich supporting data for measurement and investigation.
What you need to succeed (minimum qualifications)
5+years’ experience in Java Full-stack, Python, and Node.js
Experiencewith AWS serverless application design, development and support includingDynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions
Knowledge of Agile Methodologies is required, whilepractical application is highly preferred.
Experiencewith software architectural patterns including AWS components.
Experiencein development and testing (BDD, TDD, Automation, Agile, and DevOps).
Beself-driven, understand the business problem you are solving.
Experiencewith Containers, Kubernetes, RedHat OpenShift, Devops, Jenkins, Nexus,Github, or related technologies.
Communicateeffectively and frequently with team, business partners, and leaders.
Beflexible and embrace challenges that are outside of your comfort zone.
Effectivelyanalyze tradeoffs between usability and performance needs.
Maintainpace and meet deadlines.
Aidand support other team members when required, including troubleshootingand maintenance of production systems/programs/applications.
24/7On-call support rotation function is a component of this role.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Experiencewith Claude and comparable models.
Experiencewith AWS resources like Lex Gen AI V2, AWS Connect, App sync, API gatewayan added advantage.
AWSCertification is a plus.
Developedmachine learning models and AI solutions.
Experiencewith R, knowledge of AI frameworks such as TensorFlow or PyTorch.
Experiencebuilding computer software within the airline industry is a plus.
Benefits
Competitive salary,industry-leading profit sharing program, and performance incentives
401(k) with generouscompany contributions up to 9%
New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 – March 31)
In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period
10paid holidays per calendar year
Birthing parents areeligible for 12-weeks of paid maternity/parental leave
Non-birthing parentsare eligible for 2-weeks of paid parental leave
Comprehensive healthbenefits including medical, dental, vision, short/long term disability and lifeinsurance benefits
Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages
Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
Domestic andInternational space-available flight privileges for employees and eligiblefamily members
Career developmentprograms to achieve your long-term career goals
World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint
Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
Recognition rewardsand awards through the platform Unstoppable Together
Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
#J-18808-Ljbffr