Sylvie Collection
Manager, Merchandise Operations (On-site, Plano TX)
Sylvie Collection, Plano, Texas, us, 75086
Overview
Manager, Merchandise Operations (On-site, Plano TX)
Plano, Texas, USA
About the Role We’re looking for a detail-oriented
Operations Manager
to join our team at our Plano, TX headquarters. This role supports the day-to-day duties of our Merchandise Operations team — from inventory management, customer service, data analysis, and more. The ideal candidate is organized, solutions-oriented, and looking to grow within a fast-paced, hands-on environment. You’ll work cross-functionally with Customer Service, Production, and Sales to help us maintain and improve a positive experience for our retail partners.
Responsibilities
Order Fulfillment & Logistics Coordination:
Manage the full order lifecycle, including validating order details, allocating inventory, communicating with production teams, shipping carriers, and ensuring accurate invoicing and on-time fulfillment.
Inventory Support:
Assist in inventory tracking and reconciliation, including tagging, cycle counts, and helping keep SKUs up to date in our systems.
Customer Experience:
Support our Design Concierge team with customer service inquiries via phone and email by resolving order issues, tracking shipments, and keeping partners informed.
Shipping & Receiving:
Help prepare outgoing shipments and receive new inventory or returns as needed.
Purchasing:
Review vendor invoices for accuracy, flag discrepancies, and enter approved purchases to ensure accurate and timely delivery to customers.
Cross-Team Collaboration:
Work with Production, Sales, and Design Concierge teams to ensure smooth order flow and resolve issues as they arise.
Qualifications
1-3 years in operations, supply chain, or inventory management , ideally for physical products (e.g., consumer goods, manufacturing, or wholesale distribution).
Detail oriented
and ability to stay
organized
in a fast-paced environment with several moving parts.
Technical expertise:
(1)
Microsoft Excel : basic formulas, pivot tables, data analysis. (2)
ERP Systems : Ability to learn and utilize ERP systems efficiently.
Strong analytical skills
to interpret data, resolve discrepancies, and assist in process improvements.
Excellent communication
skills to engage with teams, leadership, and customers with a proactive, service-oriented approach.
Resume/CV Upload Resume/CV* Accepted file types: pdf, doc, docx, txt, rtf
QUESTIONS You’ve been asked to help improve the process of entering inventory into our system to make it faster and more accurate. What tools would you use to ensure items are received correctly and errors are minimized?
Let’s say you’ve been asked to review a 90-day export of order and invoice records to ensure they align. What steps would you take to compare the two sets of data, and what excel formulas or tools might you use to surface any mismatches?
For your application to be considered, please fill all questions and fields in the careers section to the best of your ability
for all roles held
.
BUSINESS EXPERIENCE:
(Please start with your present or most recent position.)
Reminder: Do not combine jobs - please fill out a complete section of this form for every job where job title changed. Please list all job experience.
What is your best guess as to how this supervisor would rate your overall performance?* Excellent Very Good Good Fair Poor Impossible to Provide
If rating is impossible to provide, please explain.
What do (did) you like most about your job?*
What do (did) you least enjoy?*
If you are leaving or have left the company, please indicate your motivation to leave.* 100% Mine Mutual 100% Company’s (I was fired) Options don’t fit circumstance
If options don’t fit circumstance, please explain.
#J-18808-Ljbffr
Plano, Texas, USA
About the Role We’re looking for a detail-oriented
Operations Manager
to join our team at our Plano, TX headquarters. This role supports the day-to-day duties of our Merchandise Operations team — from inventory management, customer service, data analysis, and more. The ideal candidate is organized, solutions-oriented, and looking to grow within a fast-paced, hands-on environment. You’ll work cross-functionally with Customer Service, Production, and Sales to help us maintain and improve a positive experience for our retail partners.
Responsibilities
Order Fulfillment & Logistics Coordination:
Manage the full order lifecycle, including validating order details, allocating inventory, communicating with production teams, shipping carriers, and ensuring accurate invoicing and on-time fulfillment.
Inventory Support:
Assist in inventory tracking and reconciliation, including tagging, cycle counts, and helping keep SKUs up to date in our systems.
Customer Experience:
Support our Design Concierge team with customer service inquiries via phone and email by resolving order issues, tracking shipments, and keeping partners informed.
Shipping & Receiving:
Help prepare outgoing shipments and receive new inventory or returns as needed.
Purchasing:
Review vendor invoices for accuracy, flag discrepancies, and enter approved purchases to ensure accurate and timely delivery to customers.
Cross-Team Collaboration:
Work with Production, Sales, and Design Concierge teams to ensure smooth order flow and resolve issues as they arise.
Qualifications
1-3 years in operations, supply chain, or inventory management , ideally for physical products (e.g., consumer goods, manufacturing, or wholesale distribution).
Detail oriented
and ability to stay
organized
in a fast-paced environment with several moving parts.
Technical expertise:
(1)
Microsoft Excel : basic formulas, pivot tables, data analysis. (2)
ERP Systems : Ability to learn and utilize ERP systems efficiently.
Strong analytical skills
to interpret data, resolve discrepancies, and assist in process improvements.
Excellent communication
skills to engage with teams, leadership, and customers with a proactive, service-oriented approach.
Resume/CV Upload Resume/CV* Accepted file types: pdf, doc, docx, txt, rtf
QUESTIONS You’ve been asked to help improve the process of entering inventory into our system to make it faster and more accurate. What tools would you use to ensure items are received correctly and errors are minimized?
Let’s say you’ve been asked to review a 90-day export of order and invoice records to ensure they align. What steps would you take to compare the two sets of data, and what excel formulas or tools might you use to surface any mismatches?
For your application to be considered, please fill all questions and fields in the careers section to the best of your ability
for all roles held
.
BUSINESS EXPERIENCE:
(Please start with your present or most recent position.)
Reminder: Do not combine jobs - please fill out a complete section of this form for every job where job title changed. Please list all job experience.
What is your best guess as to how this supervisor would rate your overall performance?* Excellent Very Good Good Fair Poor Impossible to Provide
If rating is impossible to provide, please explain.
What do (did) you like most about your job?*
What do (did) you least enjoy?*
If you are leaving or have left the company, please indicate your motivation to leave.* 100% Mine Mutual 100% Company’s (I was fired) Options don’t fit circumstance
If options don’t fit circumstance, please explain.
#J-18808-Ljbffr